Reviews
I can't say enough good things about this place. Gregory was helping from the beginning, he helped me with getting all the proper forms needed to get her surgery scheduled. His kept in contact with me up until the day of the appointment. I will say there was a bit of a wait to get an appointment but the wait was worth it, they got all the work done in an hour and a half and did an amazing job. They took care of my little one like their own and that means everything to me. Gregory even came to check in on my husband and I during the surgery. The facility was great, smelt good, clean and you can actually tell that this is a pediatric dentist. I hate when you go to a doctors office where you know you are going to wait in the waiting room for an hour plus and there is nothing for children, not even art on the walls. Every room in this office is amazing and I really feel like it helped my daughter calm down. It was an overall amazing experience. From the facility, to the staff it was all around a great experience which isn't normal considering its a surgery office! I will be sticking with with them from now on! 10/10 recommend!
I must say the staff & Doctors are so extremely attentive and so very patient. Not only did they manage to comfort my very apprehensive 4 year old, who was actually having the dental surgery done, but somehow the managed to make sure I was also at ease. Thanks to them my little one is now more excited & less nervous about all her dental experiences. I more than recommended them for all your little ones dental surgeries!! They get ten stars!!! Awesome job! Wonderful way to care! I could go on but then this review will be very redundant.
Wonderful experience! I can’t lie I was nervous coming here after reading the reviews. Just the thought of sedation alone had me worried but everything went so well. Dr. Curling, Loraine and Alexis were amazing, very attentive to my son making sure he was okay every step of the way and they gave me all the information I needed to make me feel comfortable. The Anesthesiologist was so kind and patient with my son Chase. I hope I will not have to come back but if I do I know my children will be in good hands. I work in healthcare so I understand the importance in customer care and they definitely accomplished the goal!
My daughter is 7 and went through needing 11 teeth pulled. Me as a parent I was scared to death going into this procedure. The staff made us feel so incredibly comfortable and got my baby through it with no problems. I do not leave reviews but my little girl had such an amazing experience that she told me she wanted me to leave a review. Overall, this place was amazing in such a tough time. But one thing I would recommend is get the earliest appointment. We all know how children are with not being able to eat or drink, the quicker you get them in, the quicker they get to eat/drink that day.
From the moment we arrived, we were greeted in a timely fashion, the girls at the front desk was extremely welcoming. Stacey then took us to the back and she was very patient, funny, and showed so much hospitality. She aided to our every need and made my daughter feel comfortable and welcomed. Dr. Haynes is an amazing doctor, she did an amazing job on my daughter’s procedure. This place is a 10 out of 10. The whole staff was amazing!
I came on the day of my child’s appointment and confirm the day before. We arrived on time and waited an 1 1/2 before getting to the back only to find out a clearance letter was needed that I was never informed about at all. The staff informed me in the back at 12pm they needed a clearance letter from his doctor that day or I would have to reschedule and keep in mind the office closes at 2pm. I was truly upset my child missed school and I missed work only for my child surgery not to be performed due to their office lack of informing me prior to appointment what was needed. Of course , same day I took the clearance letter to my child’s doctor and reschedule our appointment a few days out. I received a very offensive call next day from Gregory the office manager basically stating his team did not think my child’s surgery was necessary despite his dentist office referral directly. Gregory also implied I was not entitled to feel upset after me and my nervous child was inconvenienced and the surgery was not done. After this conversation I did not feel comfortable nor did I want my child to be in their hands ,so I canceled our reschedule appointment. This conduct was very unprofessional and I wouldn’t want any parent to experience this behavior when you are trying to get care for your child. Lastly, there was another post from another mom beware if you do get to sedated step they may tell you that your child needs more dental work done and I would question this.
We have waited several weeks for our 6 year old to be sedated for fillings. The office calls on a Thursday to go over the basic info before being sedated when the appointment is Monday. Then based on my sons medical history they want a clearance letter from his doctor. Ok, not a big deal except they want it within 24 hours. Then after calling to get the clearance letter they call back and say they are not willing to do it at all and referred us back to the original dentist. That dentist is the one who referred us to them! Very unorganized and last minute. I would be fine with them refusing the treatment if it was not last minute after waiting weeks for this appointment and taking off of work to go.
Nervous coming here due to the reviews but had an excellent experience! Everyone was so attentive and friendly! Everything is explained to you by the women taking you back and the dentist! They even called me to make sure my daughter was doing well and asked if she started eating! She is 4 and had to get 8 crowns! They did well in making us feel at ease! Would recommend them to anyone!
Apparently this is a pattern!!! I was told my daughter had three cavities. Instead of filling the cavities, they ended up sedating her and doing a much more invasive procedure three silver crowns!. Immediately after that procedure was over, I was told she needed FOUR more. Really??? It didn’t sound right. I decided to go to a different dentist and ask for a second opinion. The second dentist told me what I suspected! The crowns were not necessary. She had three pre-cavities not actual cavities! and she definitely did not need four more crowns. Please don’t take your kid to this place. They just want to make money and do not have their patients’ best interest at heart.
Long review My daughter was scheduled to this location to have crowns installed and a extraction. We settled on going the oral sedation route because I thought the IV would be too much for her. We called and made the appointment which was a little far out but that was understandable. In between the time I made the appointment until she was seen I was in constant contact with Greg at the office. Each time I called and spoke with Greg he was polite, helpful and informative. The day of the appointment my l/o was nervous and so was her father and I, as to be expected. The office was nice and clean and the nurse was very nice to us which helped a lot after reading these reviews. We didn't wait long for her to be seen. They took her vitals and explained what the next steps would be, they gave her the oral sedation and took an xray of their own to determine what was needed. To our luck the work was less extensive then the original dentist quoted. We sat with her for about 15 minutes until she was relaxed enough and they wheeled her off to the room and we were escorted to the waiting area....this part I did not like because I felt a parent should be in the room during the procedure to help comfort the child and to see what all is happening to them...however we knew this was the rule. The procedure took about 30-45 minutes and the nurse returned to provide post op care instructions. About 15 minutes after, they brought her out in a wheelchair and my fiance put her in the car. Greg also came out to make sure everything went well and informed me that if it didnt or if I had any questions to feel free to call him...which I was going to do anyway if needed. All in all her procedure went well and she was back up and running a few hours after the appointment. They also called the next day to make sure she was fine. She did however remember them pulling her teeth and that she was crying because we were not in the room which is something I think should be changed because these are babies and the dentist is already a scary place for all ages and could be traumatizing. Or they should atleast install a window for parents to sit and watch without getting in the way.
