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Reviews, get directions and contact details for Chuck E Cheese's

Chuck E Cheese's

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Twitter: https://twitter.com/chuckecheeses
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Blog: http://blog.chuckecheese.com

Story

Family-friendly entertainment venue known for kids birthday parties, pizza, and arcade games.



"Chuck E. Cheese is a kid-friendly fun center with arcade games for every age and food the whole family will love. The menu includes pizza, wings, and fresh salad, plus Dippin' Dots®, giant cookies, and cupcakes for dessert. Chuck E. Cheese also appears to entertain families with an interactive show. Make reservations for an all-inclusive birthday party on the website, or come in any day of the week for family fun."
Address: 5912 Baltimore National Pike , Baltimore 21228, MD, US
Phone: (410) 719-8850
State: MD
City: Baltimore
Zip Code: 21228


opening hours

Monday: 11:00-21:00
Tuesday: 11:00-21:00
Wednesday: 11:00-21:00
Thursday: 11:00-21:00
Friday: 11:00-22:00
Saturday: 10:00-22:00
Sunday: 11:00-21:00


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Reviews
We take some of our grandchildren here when they visit us on weekends, they just love this place, especially the pizza!! There's rides, video games and pictures with Chuck E Cheese's!Food: 5/5
Truly flabbergasted! This place has came a long way for the better. I grew up coming here and I love all the improvements. The customer service was phenomenal, very professional and friendly. I love the new educational faces Chuckie discusses. We will definitely be back!Food: 5/5
I personally think this place is a racket to steal parents' hard earn money when we just need a safe place to take our kids so they are not home in front of TV screens. The games are way too short. We were lucky if the games lasted 60 secs before needed to add more money. Each game is like a tic toc video. Sad part is you may not even realize it if you don't Plat it with your kid . But that's why they're coming so frequently to get more $$$ on the card. Take my advise Go to the indoor playgrounds instead. Side note: staff should be wiping down handles periodically. For God sake are people washing their kids' hands before they eat?
We came to Chuck E Cheese on a Monday Evening. We were greeted promptly when arrived. I Love that They mark the whole group with the same making so the Kid can't leave with a Stranger. The Employees were very friendly with helping understand the New Point versus Time cards They offer now. The Kids had a great time with wearing Their Mask.
Good place for spending your evening with kids. The atmosphere is clean and the customer service up to the mark.Service: 5/5
I took my children for a evening out, when time came close to closing the young ladies in front were taking extremely long to cash in their tickets, when they finally done the manager with the red and black straight hair told the young lady that was helping us to stop and go clean the tables and walked off, so we’re just standing there and the security had to tell us that we could not be help and to come back, totally unprofessional, the managerwith the small leather jacket had an attitude from jump, heard her complaining and cursing about someone taking someone’s shift and not showing up, my thing if your irritated by this environment why even apply or get a job to work at Chuck E. Cheese? Update: The managers name is Anisa very rude and unprofessional.
The worst experience 8.18.23 . Came for a birthday party . The manager was very inexperienced and lacked customer service skills . She upgraded a birthday package without authorization from the parent . She didn’t properly communicate with the family . For the party package ordered the children didn’t receive anything included but the cups and pizza no extra tickets or dipping dots . The manager lacked courtesy or common sense . I would never return here . If this could get 0 zero stars I would . I only left 1 star because I had to . The should close this location immediately .
So me and my friend decided to take my nephew to Chuck E Cheese yesterday evening only to be swindled out of $75 to $100 dollars only for 5 little small wings, and three small sodas and one salad. I knew we should have left after she refused to give my friend a fork. Also the lady never gave us our extra large pizza after we paid for it. She refused to give us our proper refund after we asked several times, we will not be back and will be taking our business elsewhere, somewhere like Dave and Busters. Management needs to do a performance check with their employees. I’m in customer service as well, and the way she handled the situation was very unprofessional, and unacceptable
My 3 year old had fun here. We went around 12 on a Saturday and there weren't many kids there. A couple of the games weren't working, but most were. There aren't a lot of games for preschoolers, but she enjoyed the rides and the few games that she could play. We had pizza and cheesy bread. Both were a bit greasy but good. I ordered in the app, which went smoothly, aside from having to find someone to get cups for our drinks. The credits go pretty far. Most games are one or two credits and a couple are three. It was a nice outing and we will be back.
It's an ok place. There are few games for children under 5 but a lot for kids older than 5. The staff was extremely polite and the area clean. It's very empty during school hours.
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