Cigna

Cigna is the WORST. I just need a solution of a simple issue but I've to spend a long time explaning my situation with different representatives, by phone and by live chat. Some of them said they would send in a request for me but actually didn't, some of them asked me to wait for 21 business days to get my account updated. After waiting for 2 months, I called again and the representative said there was no request pending on my file. She said she would send in a request AGAIN! and all I can do is just wait for another 21 business days. Same thing happened more than once. No matter what my request was, replies from representatives were all the same. "I don't see any record on my end. I will send in a request for you and the turn around time is 21 business days." They used the same technic to handle my reimburstment until the claim was expired 6 months so that they didn't have to pay me back! DON'T USE CIGNA unless you are willing to put yourself/your family at risk and ready to lost your money. This is also what my health provider said

I’m not quite sure how this insurance company continues to help anybody! They have made one mistake after another, they have made fraudulent payments, the right hand doesn’t know what the left hand is doing and they’ve put my health in jeopardy! Their resolution team states that they will call back within 24 to 48 hours. I have called every day 3 to 10 times a day leaving messages on the machine! No one has returned a phone call! Victoria was the one who gave me that number….this is my number you can reach me!!!!! but so far she has not been very dependable!! shame on her and shame on Cigna!

You customer service staff is COMPLETELY INCOMPETENT!!!!!! As of this moment, I am on the phone for 38 minutes and he has not returned. I sit here and wait. No wonder the health insurance system is broken- your own people don't even know the plans!!!!

The worst insurance ever. Customer representetive will tell you the doctor you are looking for is in network knowing that doctor is not. Just to sign you in so they coild make profit. I spent my months to resolve the issue and they never did. Horrible customer service.

This is the worst insurance ever. After paying nearly 7000 in premiums, I was denied an MRI by an in network and out of network provider. The most upsetting part was the out of network provider was in network when I signed up. Cigna posted an incorrect provider list during open enrollment. The other upsetting part is that a FP denied the request by my rheumatologist and orthopedist. So disgusted that a Family Practice MD goes against 2 specialists that knows the medical history for the patient. The claim reviewer knows nothing about me, nor thoroughly investigates the medical necessity for the MRI.

Only have run into issues having them as my insurance, stuck with them because of my employer. If you have the option to not get Cigna, avoid it at all costs.

Not honest. Will not reimburse you. They just want your money and not cover anything.when you call they hang up.

Really bad customer experience

Best insurance company ever!

I didn't get the job.. So