Cintas Fire Protection

I am tired of this company. We have used them for annual inspections and only one repair. They do not plan with businesses and expected to go through an entire hotel including guest rooms without notice. They cannot repair, it took them 3-4 weeks to repair the dry system in the attic. That is completely unacceptable, fire safety repairs should take no longer than 48 hours. They cannot inspect. I received a "non compliance" issue on 2 items, one for code which did not apply to our kitchen, and the other was functionality which was not actually inspected as the unit operates fine. So 3 inspections on 1 piece of equipment, ridiculous. Update, they still tried to charge me for each inspection. Some more failures, two months to receive backflow inspection reports and proposal to fix deficiency. On that proposal, four hours labor for a thirty minute job (installing a velocity check on the dry system condensate drain, tape it and tighten it!). Ya I think not, proposal declined. One technician sent out for an annual inspection, how cheap can you get? Cheap enough that the customer has to provide the legwork in your inspection! They wanted to replace my entire power supply panel, I ended up finding the wires to the zone that wasn't working just sitting above the ceiling panels. I feel sorry for those that are being conned by this company under the guise of fire safety.
1 8 years ago (17-01-2018)

Awful. It took them over an hour to respond to an alarm at a hotel with over 100 guests and they won't be here for another 45 minutes +. Their on call response is lazy and pathetic. The Fire Department just managed to shut the alarm off by unplugging it and disconnecting the batteries. I need some sleep so in going to try to go back to sleep and hope we don't have a real fire before I get up or were all screwed. Cintas, "putting your life at risk by not doing our jobs" is my idea for their new slogan. If I didn't have a complicated medical procedure at 10 AM, I wouldn't risk this. The hotel staff will check each floor for smoke every half hour. A lot can happen in a half hour. Im told Cintas is the only real option around here in Denver. Maybe someone should start a company that does its job. You'd get lots of business.
1 7 years ago (15-02-2018)

The pricing is outrageous. Don't expect anything to get done for less than $300. There is a service charge of $65 plus a minimum of 2 hours they will bill for. They claimed that our issue was too much water pressure causing a leak. The tech turned down the water pressure and watched for 5 minutes to see the leak stopped. As soon as he left it started leaking again. For less than 1 hour work and not fixing the problem we got a bill for $500. When we called to get someone back out they couldn't "guarantee" that there wouldn't be another charge because it "might" be some other issue. For $500 we should be able to get a leak fixed. Look elsewhere for anything fire related.
1 8 years ago (30-08-2017)

Really appreciate the way they treat me and my small business. Never have had a poor experience dealing with the people or process. Thanks for making things easy.
5 8 years ago (09-06-2017)

Was talking with a management company and the owner's bad experience with Cintas came up. I told him I caught Cintas in a bogus invoice scam -- propagated BY Cinta's MANAGEMENT about 9 years ago. I took them to small claims court and won easily. Probably the easiest case the judge had to preside ever. Buyer beware.
1 9 years ago (17-11-2016)