Citibank

Carmen Ferrufino is incredibly incompetent. Went in to open a credit card. She literally had ONE job: copy my details from my driving license to the application. She got my name wrong. Then she told me she cannot correct it and I have to fix it myself through their helpline. I've lost hours of my time on their frustrating helpline. I would have been better off just applying online for a credit card.

Abysmal customer service. I went to convert some unused Pounds, from a trip to the UK, to Dollars and then deposit them in my Citi checking account. The clerk, who initially didn’t know how to do that, asked a colleague who told her it would be a $30 fee on top of the exchange rate, and would take 30 days, despite Citi’s website stating it was a $5 fee free for Citigold accounts or transactions over $1000 and no mention of a 30 day timeframe. The clerk didn’t even bother to look up my account, ask how much I was converting/depositing, or assist in any other way. Just a blank stare after I told her that was incorrect and made no sense. Absolutely useless. I just walked out and won’t be using this branch again.

If Citibank can’t cash a check drawn on a Citibank account then why would you bank at Citibank? Reminds me of the time I went to Starbucks and they said they were out of coffee.

This location is the BEST!! they are alwayssuper helpful and friendly bt today Peter was especially amazing and made my day! Thanks for the great customer service!