CityMD West 125th Urgent Care - NYC

You can only blame covid on so many things. This CityMD has got to be the least efficient “urgent” care I have ever encountered. There is absolutely nothing urgent about this healthcare office. They force you to wait outside in the cold for HOURS, meanwhile there are dozens of chairs in the waiting room. Is it a covid precaution? Ok then TELL US. Put up a sign or something. But it is completely unconscionable to make people wait in line for hours with zero information on why. I have been waiting in this line since 11:30 AM, it is now 1:30 PM. This CityMD needs some sort of investigation from the powers that be that run this operation, because this place is DREADFUL.

Avoid this location at all cost. I have had negative experiences since way before covid. Including with my child who ended up developing a serious lung infection after they said all needed was to learn how to push out the flame and spit it. The staff is rude. The front desk treat people poorly. While I understand there are times when people are can be rude to them that does not mean they should asume that everyone is rude and treat everyone as such. The wait is long and is not communicated in a way that makes you feel supportive and willing to support them. People have to wait on line outside like it is a food pantry and they have the security guard at the door. It is just not a good feeling. If you can go somewhere further down do, because the locations further uptown are unfortunately just as bad.

I came here because I had an abnormal allergic reaction. The receptionist took me to the doctor right away. They were all so sweet and helpful. They made me feel cared for and they even made sure to monitor after the needed treatments. If I could give them a 10/10, I would!

Everyone was very professional, nice, and the service was timely. Dr. Marie is the best she is so kind and will not make you feel like you're just being sent home with a prescription. She informs you about every test/step and listens to your concerns

It's a great place here. I required medication because my regular doctor was unable to see me. To make sure they accepted my insurance, I called the business. On the phone, they were quite pleasant. I enquired about the wait time because I was on my lunch break. They informed me that there weren't many people in the waiting area and that I could register online to shorten the wait time, which I did. was quite prompt. After walking there, I was found after about 15 minutes. Both the doctor and the nurses were really kind and competent. If I had to, I would go again:

I would honetly give them 0 stars if i could. Front desk staff is not friendly AT ALL. They look at you as if your being a bother to them and talk to you with such an attitude. When i saw the doctor , i felt like he was rushing me out . He literally just checked my ear , mouth and breathing , i told him what symptoms i have and he said ok u have a sinus infection and prescribed me some medicine . He didnt try to give me a strep test or take xray’s . I went to another urgent care 2 days later , come to find out i had step throat and bronchitis . No help from that doctor . I was misdiagnosed and wasnt treated properly due to the docot trying to rush through his patient’s , and it wasnt busy . It was literally only and 2 other people waiting in the lobby . Only nice person was the nurse . She was nice and attentive , everyone else had horrible attitudes.

The wait was not long. I was in and out within 30 minutes. All the satff are very patient, cordial and professional. That is my go to Spot when I need immediate care. Great Job staff!!!

Great place. Clean. Well maintained. Convenient. Walk in flu shot. Front reception folks were super helpful with my inquiries: Thank you Madison, Cherybel and Danira! Unfortunately, the billing office could not resolve my issue and I had to pay for my flu shot out of pocket. I went there because they indicated the the flu shot was a walk-in and covered by insurance.

Dear CITYMD East 125th Street, Thank you so much for your kindness. The moment we walk in from Sharnelle, Dr Carl and Michael the manager are so helpful. They even help me with a translator for my wife who speaks Russian. They accept travel health insurance when you are visiting in the USA. Thank you for your service and being in the neighborhood. Sami-Amina

Zero from the door. Leaving a pregnant wOman with back pain standing for so long even after explaining the problem many empty chairs nobody cares. The inside is really not worth the wait outside. Go somewhere else.one area 3 empty seats And 10 empty seat on the other side. Really city MD? Is it because it’s Harlem? Treat the Harlem people better!