Claire's

My 10 year old daughter wanted to get her ears pierced and Claire’s was just the place for her. I don’t live in Boston and needed help getting there. It was a super hot day and navigating the city was a bit tricky. I called a couple of times for directions and questions. Rosa was working and helped me on the phone. When we arrived, my daughter was nervous but Rosa was so pleasant and helped her feel comfortable. She was meticulous with marking her ears before piercing and was super professional. We got a cleaning kit and my daughter feels so excited. Thanks for making this rite of passage a pleasant one.

Claire’s is the standard bearer for first piercings and most of your follow up jewelry needs and this location far exceeded my expectations. My niece to whom I am a legal guardian got her ears pierced for her 16th birthday and I finally got my other ear pierced after getting my first one done at a different Claire’s 27 years ago. Nikole was essentially running the store by herself during busy holiday shopping time and she made us feel like the only customers in the shop as her last two piercings of the day. She was meticulous, warm, welcoming, authentic, and easy to talk to. Ask for her, specifically if you go to this location or the one in Lynnfield— you’ll walk out freshly decorated and in a really good mood from interacting with her. 10/10 recommend.

Very nice associate was able to get my earring out that I couldn't. She was exceptional and deserves to commended for her custom service. Thank you so much.

I did my ear piercing there. The lady that works there is very helpful and nice. She gently did her job on my ears. Definitely comes back for a third one!

We were going to get my daughter’s ears pierced here and the worker was extremely rude. Said “ay yai yai” so annoyed with her job. Wouldn’t let me look at the earrings while we waited.There was a little girl and mom going first and she was even rude to them too. We left with a sad little girl. This was July 14th at 12:00

I had an extremely negative experience. The website said the store closed at 9. When I showed up at 8 the doors were already closed and locked. I drove over 2 hours to pick up an order and the woman working was extremely rude. She saw me waiting outside the doors and refused to acknowledge me until I tried to push them open. She almost would not give me my order until I said I wasn’t going to make the trip back. Will never come to this location again.

Mother and daughter got ear piercing. Staff was friendly and experienced. She was the only person managing the store and did so well btw customers and people getting their piercings. She took her time finding the right location and matching both ears and was efficient without rushing through.

very bad attention the woman who has it seems that she does not want to work apart from a bad mood at the Cambridge mall Wednesday, May 25, 2022 in the afternoon

Just called to ask for some details regarding COVID and their policy. The employee was EXTREMELY RUDE and disrespectful on the phone. That is ABSOLUTELY NO WAY I am bringing my baby to this store so this woman pierce her ears. NO WAY! If she is not even capable of answering simple questions over the phone without loosing her temper I would NEVER trust her handling a baby. PARENTS BE AWARE.

The girl at the counter was so rude. She even overfilled is and didn't give the valid discount. I had to remind her of the offer and she made us feel as if she was doing a facour by selling the goods to us. This too when I was with our very young daughter