Clairmont Shoe Repair

Friendly woman at the front desk, but did not do a good job with my boots. They just rubbed shoe polish that was a different color than my original boots!! all over. They didn’t take out the laces, so they’re partly covered in polish. And they put polish on the rubber sole. I’m incredibly disappointed because they don’t even look like the original boots; they should be a light/dusty brown color. Additionally, I had a leather purse with the strap coming apart. They glued it back together, but after only two months it’s coming apart again. I paid $40 for ‘boot polish’ and $30 for a bit of glue and a stitch on my leather purse. December 2022 was my first visit, and I won’t be back.

TERRIBLE and rude customer service and WAY overpriced. NEVER, ever again.

Incredibly rude customer service, highly inflated prices due to their convenient location in downtown Decatur, and every time I go in the woman who works the front desk tells me she can't do something I'm requesting, basic shoe repairs that any other shop could easily accommodate. For those reasons, I will not be giving them any other business and would not recommend them. In response to the owner’s response which I am only now seeing, I believe you have the wrong person in mind. I came in twice for desired repairs - one time with suede shoes and another time with leather boots. Never once did I come in for a shine, as I shine my shoes myself. Additional update: You clearly do not vividly remember me as you incorrectly recalled that I came in for a shoe shine, when I came in for repairs. And I would love to see this video that you supposedly have, however this is clearly a rather odd bluff. My original review was about rude customer experience, and having the owner respond to my review in an incredibly aggressive and disparaging manner two years after originally posting just further strengthens my point.

I'm very happy with the repair of one of my favorite pairs of dress shoes. Excellent work, well worth the $$$!

Great shoe repair place. I searched all over for someone and this place was perfect. My shoes were ready the same day! I will be going back to this place.

Went there twice to try to find solution for my shoes, but both times turned away by the lady because "there is just not a viable solution to repair it". She may be completely right, but I am still bummed out that I did not get help here.

I've used these folks for 7-10 years and they've always done a great job. Putting aside reasonable prices, the work has been spot-on. Wouldn't go anywhere else.

I've been bringing my shoes here for YEARS and I'm always happy with their consultation and implementation. Highly recommended.

Nice place but too expensive. Due to construction near business, store is hard to fine.

You will have to pay for parking and they don’t tell you that they are closed right now not accepting customers . Smh I want my parking money back too