Clinica La Familia

My first time and I call that morning they had me to come in that evening not a long wait dr. was amazing the nurse's was amazing very clean and friendly I think this is my new clinic

I forgot her name but I was seen by a female Nurse Practitioner & really enjoyed the service and attention she gave me. She listened to all my concerns, gave me feedback, and answered all my questions. She was very polite and most importantly I felt comfortable being taken care of by her. The ladies at the front are always nice and helpful. The only downside is sometimes the wait, but I was extremely late for my appointment today and they were still able to accommodate me to be seen the same day.

Definitely not a place I’d recommend if you want a good long term care PCP. They make you wait hours at time for an appointment you scheduled even if you explain to them you are a very busy parent of children with special care you need to tend to. And I scheduled one over the phone because they do this all the time in person and it’s a waste of my time. MOST of the receptionists and MA’s have very poor attitudes with the patients regardless if it’s their own fault. I regret not changing PCP years ago. You might get lucky a couple times and actually have a decent experience but overall it doesn’t outweigh the poor ones. Good luck to whoever goes their, you can do better.

It is reasonable standard service, after trying different places this is definitely my best choice. Very complete, clean, friendly, and constant. I do recommend them 100%.

OMG this place is crazy all around and in a bad way. Wait time for anything is extremely long, it doesn't matter if you have personal insurance and a scheduled appointment. My first and only appointment there was very unpleasant. Staff dont interact with you, they dont check up on you and they take on tooooooo many people for the amount of staff they have. They ratio is not what the state requires. Anyway, I wouldn’t recommend this clinic, it you dont have insurance and you are on a budget I would still look for some other clinic to go to.

Very disappointed they take for ever to call you in. You can wait for 2-3 hours. I don't know why they bother to make appointments.

Called in for my 1 year old because he was experiencing Covid symptoms and actually tested positive got an appointment for same day talked to the doctor said she was going to prescribe some medication the appointment was pretty late so I decided to wait a day for the prescription to go in turns out they never sent it over I called them many times without any answers so I decided to finally message them finally got a response said they did sent it out gave them until today to see if they had sent it over went to the pharmacy and NOTHING! Called them and turns out I was supposed to guess the medication name because they never told me that I could get it over the counter Nor the name of the medication very bad communication skills and I feel like I just gave my money away because they couldn’t even give me medicine for my sick child

I had the best Nurse Practitioner ever!!!! She was very patient, caring and precise I had gone to several doctors and they couldn’t pin point what was wrong with me but Claudia Romo at Willetta St I recommend her hands down amazing experience making her mine and my families Primary

Don’t even think about going to this place. I called to book an appointment for my wife’s greencard medical exam. I asked if she needed anything and they said ‘no’. We showed up an hour ago and turned out they had booked her for an annual physical exam not what we asked for and that she needed a bunch of vaccine certificates and paperwork: they did not mention any of this when I asked over the phone. They just set back her greencard process for a few weeks. Disgraceful and unprofessional.

I give them 5 stars because when I got sick with COVID, they did a telephonic consultation and the Doctor listened to what I was feeling and the symptoms I was experiencing and right away she prescribed me the medication that I needed and sent it the pharmacy of my choice. Then they did a follow-up appointment with me 1 week to make sure, I was okay and not feeling any more symptoms. That was a great experience for me to have them take care of me in the comfort of my home.