Clipper Mill Auto

I called to set up an appointment for them to check into a rough idle and an oil change and to call me about a tune up. When I dropped off the car I confirmed I wanted the rough idle looked at and oil change and to call me about the tune up and before they did anything. I confirmed with the guy I left my keys with they would call me and that I 100% needed the car back that evening. Right at 4:30 pm, after not hearing from them all day, I called to check in and they said they'd probably finish the next morning. I told them I confirmed in the morning that they could finish today. Thankfully they took me seriously and finished the car. However, when I showed up they had done over $450 dollars of tune up work that I expressly asked them to call me about. The guy that checked me out, different one from the morning, was aggressively not helpful and on the verge of blaming me for the morning guy not writing the ticket properly. He told me next time I have to make sure they write on the ticket to call me before they do work. I asked about the rough idle issue and if they looked into it and he said it's fine and they didn't. I went and started the car and it is still rough idling. I had a good experience with this shop last year but with a completely different mechanic so I thought I could trust them but they just royally screwed me today with their lack of communication and the $450 of unauthorized work. Also, any mechanic who does work indiscriminately on a 22 year old car is not someone you should go to. Does anyone know how to get in touch with the owner? I feel like that is who I talked to last year.

Choosing to go here ruined my holiday season. Went because they were said to be honest and communicative about cost of work, and I had the opposite experience looks like others recently have too. Communication is terrible, I was quoted $200-$250 and charged over $1000 at pickup, with zero attempt having been made to contact me to authorize this work. They wouldn’t budge on price. These guys need to get it together, incredibly unprofessional for them to pass the buck when they are screwing over clients like this.

Mike worked on my car. Everything was communicated to me and I was pleased with the work. They definitely have a fast turn around time and a pleasant demeanor

Mike and the staff at Clipper Mill Auto are trustworthy and efficient mechanics. I appreciate their service and highly recommend Clipper Mill Auto!

Mike and his team are fantastic. They saw me on short notice and fixed the problem quickly and cost-effectively. Very satisfied with their service

This place is fantastic! I took my car in today for a dented rim with no appointment, and they were able to fix it in less than 15 minutes and only charged me $17. They were also super friendly! As a young woman who’s not a car expert, I usually hate having to go to mechanics, but I’m so glad I chose to go here and will definitely be returning.

Good people great work! Costs are fair! I felt confident my van was in good hands. I will return.

Mike is a great mechanic, but more importantly he is an honest one. He has correctly diagnosed and fixed all of my vehicles for over the past 10 years. I've met others in the waiting room from time to time and only heard good things about his service and integrity. If you value honesty and integrity I feel confident you will trust Mike and his crew with your vehicle repairs.