Clothes Mentor Villa Park

I had a terrible experience at the Clothes Mentor on Roosevelt and owner Patricia Perich! After receiving no call or warning, my clothes were THROWN IN THE TRASH! I dropped off my clothes and went to pick them up on and they were no where to be found. The women at the store said she would have the owner call me to see where my clothes were. I asked if there was a time period and was told ten days, but not to worry because they have kept items for as long as a month before and they give warning calls. I never received a call after my ten days was up, so I assumed the store associate just couldn’t locate my items. Later that night I received a call from the store associate that she talked to the owner and she donated my clothes when my ten days was up. I told her to have the owner give me a call so that I could go to the organization where she donated my clothes and try to salvage my items. Keep in mind, I went to pick up my clothes on the 12th day, not the 30th. I was two days off and I wasn’t even aware of the policy. I know I signed a slip when I dropped off my items, but in all honesty, I didn’t read it nor know anyone that really does. Plus, the store associate didn’t mention it even though it was my first time selling with them. On a personal level, I was late because I was in and out of the hospital with this season’s bad flu. But regardless, if someone would have given me a call letting me know I was approaching my ten days I would have had someone pick up my items and arrange it with the store. The next morning, Patricia Perich the owner, gives me a call to let me know that she didn’t even donate them but threw them in the dumpster on the 11th day. Not only am I upset that I never received a phone call to let me know my ten days were up out of common courtesy, but even more upset that my items were thrown out when they could have been donated. Even though my shoes weren’t in style enough for Clothes Mentor, at least I could have put a positive outlook on the situation knowing at least a homeless person somewhere could have had a new pair of shoes on there feet. Not to mention a few year dated Coach ones! I own a business and would never treat someone like Patricia Perich treated me. I believe in treating people how I would like to be treated and I do not believe Patricia Perich would have liked having her clothes thrown in a dumpster. It was more work for her to throw out my clothes, than just giving me a simple call. I hope all of Patricia Perich’s clients, associates and friends know that she made the selfish conscious decision to maliciously throw out someone’s stuff instead of showing any human courtesy and giving them a call. And furthermore, choose not to think of anyone besides her self instead of making a donation of perfectly suitable clothing to those in need. I will never go to another Clothes Mentor again, I will share my terrible experience with everyone I know and let them know what a rude person Patricia Perich is.
1 7 years ago (30-03-2018)

awful customer serivce. I brought in several large bags of clothing. many of which are clean and hardly worn. bag was ripped open and never bothered to fix. was text not even 5minutes later and came back for a girl to say the clothing is damaged and in poor condition. 5 minutes to sort through 3 large bag of clothing? really? I travelled far to go here cause I saw decent reviews. never recommending this place.
1 7 years ago (31-10-2017)

One of the best second-hand clothing stores around!
5 7 years ago (10-12-2017)

I dropped in yesterday out of curiosity and was amazed by the prices and quality of clothes. I left with 4 sweaters from Ann Taylor and J Crew and a coat for $75. The clothes looked and felt new. I could have spent hours more shopping but I was short on time. I will definitely be returning!
5 8 years ago (12-11-2016)

I sold some clothes here and I really appreciated that she gave me reasons why they weren't buying some of my clothing. I'm moving and needing to get rid of clothes and sold some things that I have never worn/worn once or twice. She was very kind! I'd recommend selling clothes here!
4 9 years ago (21-06-2016)