Coach Men's Factory

Guess what’s the best business trick Coach did? Opening a Men’s factory right across Coach Women’s. Wonder how many guys got themselves/got gifted a bag or wallet just because the mistress got themselves the ‘she-version’. The store was very neatly setup and the items were so well-arranged that were easy on the eyes and to move around the aisles. The checkout was smooth and the staff care to check if you got everything you needed. I got myself a nice masculine looking side bag, something that I’ve never carried around before. They have lot of other items such as wallet, shoes, belts and shades which I’ll return to checkout next time I’m at the store.

The worst customer service , the worst materials I bought an over coat last march but i did not use it i hanged it in my closet in it’s case which came with it then i bring it out today to wear , i went outside and while bending to put something in my kids stroller i heard the voice of something torn I looked to find that the coat has been torned up in an awful way When i came home i called the customer service to know what they can do they simply told me that the period to return or replace is 30 days and that they are sorry but they can not do any thing for me as they do not have a warranty for their “ready to wear” pieces. I explained several times that it’s my first time to wear and that am storing it in it’s own case hanging it nicely in my closet but i did not get any response The worst experience ever and sure they are just a name but no quality

The store is great with keeping up with what’s being advertised. I had a wonderful experience with one of the women who went to check the back and located a bag that I was looking for after being told it was out of staff by an incompetent employee.

I normally wouldn't complain about bad service from a store. BUT this time, I can't let it go. Firstly, I asked they have a new one. A sales person laughed.. I asked her why but she did not answer. However, she confidently asked me to mention her name in the cashier for comission I guessed? Which I stupidly did. Lastly, a very impolite cashier looking at people cynically not a single smile and thank u. Yet, I could hear her joked n laughed with her friend when I was counting my money for payment. Hello Coach, please teach your staff some courtesy lessons. This is the worst store I have been to during my US trip.

Nice selection of jackets and bags, not really my style bag but nice! Very helpful service! Close to NY.

Always love Coach! Their items are warranted should there be a quailty issue....hold onto your receipt...Just didn't find what I was looking for this time...

Love this store. The staff is super friendly and helpful. If you go please make sure you ask for a young sales rep named Steven. He will give you his honest opinion on whats hot and whats not.

This coach store is horrible. Someone bought a lot while we have to wait an hour to check out. That's crazy.

Great prices, not many options as an a regular store, though; 50% really worth it

Ok… this is “COACH” outlet but cashier quality is the worst of the worst. Especially “ELI” who worn dragon earrings on December 30th, she has nasty attitude. I don’t know who organized this location but corporate gotta check this location, seriously!