Columbia Sales and Service

Used car dealer. Nice to your face. Fast in business and paperwork. They are gonna hide info about the car to get your sale. Didn’t want to tell me about water damage in the car I bought I already knew it was a factory defect on this model. Didn't want to show me any paperwork from previous services. Only Carfax. If it were a different make/model or you aren’t a “car person” then seriously BUYER BEWARE!!!

If I could give 0 stars, I would. I was so excited to go drive a 2013 VW wagon from this dealer, I called the day prior to set up a time and let them know which car I was test driving. I had said the 2013 VW SE which was 9k, the man I spoke with confirmed and everything was set and told me the WV SE would be ready for me to drive. The next day I show up to the dealership and am ready to testdrive. I go in and the receptionist knows that I'm there to drive the SE, she disapears for 10 minutes to grab the keys, when she comes back she tells me the car is gone. She brought out the mechanic or something and he told me the car was at the auction and he "was under the impression I was test driving a different car." So the car that I had set up the test drive with had been at the auction for over a week I guess, the guy that I spoke with prior neglected to tell me that and they continued to pretend they had the cars mixed up. The receptionist new exactly what car I had come for and I didn't even set up the appointment with her. This is disgusting that I took the time to drive here just for them to tell me that the car I had an appoinment with was actually at the auction. I know carsales men and their tactics but this is horrifying to me. Don't walk away from this dealership, RUN!

will come back to change this review if something happens. as of now car runs great. everyone was really kind and helpful, even as i asked a million questions. gave me a good deal too!!

Great place with excellent service. Phillip was my mechanic, and he was nothing short of trust worthy and well versed in engine work.

I was a bit leery going in, having just experienced both corporate and small-business car sales tactics, but they were excellent. They had a surprisingly wide and clean inventory, but didn't look overcrowded. They had clear and courteous communication, both in person and remotely, without being pressuring at all. They allowed me to do a test drive on several, and pre-purchase inspection on my top choice. They were straightforward about their fees, not even falsely inflating the registration and title fees like some places do here's looking at you, Ron Tonkin, and they followed through cleanly with filing those for me after the purchase. 6 months later, I'm still very happy with my purchase from them.

UPDATE- When test driving the car my husband mentioned it shifts strange in 3rd gear. They brought out their mechanic and he said it’s fine…. Over time it got worse. We took it to the transmission shop and come to find out, the transmission is done for and we need a new one. Bought the car for around $6k and a new transmission costs $4k. Long story short, they knew something was wrong but decided to scam us anyway. So that’s awesome. Bought a vehicle from them and they were super helpful and honest. My husband is a mechanic so we were happy the motor didn’t have any issues. He thought it shifted funny but they assured us it just hasn’t been driven in awhile and it was fine. Will update if that happens to change.

Awesome Dealer Ship, Very Respectful, Easy Going, Storng Communication Skills, and very Helpfull! I just recently bought my 2009 Prius form Columbia Sales and Service, and Sarah was nothing but helpful! Very respectful and patient with me, through out the entire process I never felt pressured or perswaded to choose one car of the other and in the end they gave me a good deal for my car. I highly recommend Columbia Sales and Services after this experince and I will be sending anyone in need of a used car!

The team at Columbia were a breath of fresh air after my long car buying journey. My salesperson was patient and never pushy as I looked at the cars I was interested in. She was able to answer all of my questions about the vehicle. They have a good stock of cars at a fair price and are transparent about any issues a car may have. I wish more dealerships were like this one. I fully recommend buying from them.

I have bought many vehicles over the years from this establishment and have had a good working relationship. They have helped me with repairs when I needed them and have been more than fair. I'm understanding that I'm buying a used vehicle and that used cars are just that. I assume understanding and use an educated choice in my purchase. If it needed tires or a repair they were happy to help and get me a fair price. I recommend them to friends of mine with confidence.

I purchased a vehicle from this dealership about 3 weeks ago sight unseen I live three and a half hours away when I got there inspected the car myself super clean inside outside underneath but the next day I noticed there was a little leak I thought was oil long story short the o-ring of my transmission had a big chunk out of it,and with this dealership I signed an as is warranty, these folks, Steve and Sarah went above and beyond. They even overnighted the fluids I needed for my car this dealership definitely has my business from here on out and I would recommend them to anybody the service these folks gave me was absolutely amazing a very happy customer thank you Columbia sales and service