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Reviews, get directions and contact details for Cook Out

Cook Out
Address: 1301 W Sugar Creek Rd , Charlotte 28262, NC, US
State: NC
City: Charlotte
Zip Code: 28262


opening hours

Monday: 10:30-04:00
Tuesday: 10:30-04:00
Wednesday: 10:30-04:00
Thursday: 10:30-04:00
Friday: 10:30-05:00
Saturday: 10:30-05:00
Sunday: 10:30-04:00


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Reviews
Ordered a spicy chicken sandwich tray and the chicken is UNCOOKED RAW CHICKEN IN THE MIDDLE. I’m extremely disturbed and nauseous… Do not visit this location if you don’t want to get sick. ***UPDATE*** Called cookout corporate and they were unapologetic and gave me one coupon for a free tray…………. They really value their customers
Got BBQ sandwich tray, BBQ sandwich had no BBQ sauce on. The chilli had lots of grease on the $1.00 small cup price, I took 2 bites and threw it away yet still got heartburn, yes I know shouldn't have expected too much. I ordered onion rings instead of fries I got 4 1/2 onion rings, 6 hush puppies that tasted great, got large tea it was ok. I was very disappointed with the BBQ.
This place was amazing great food, staff also amazing as they were busy and still so polite helped ordering and food correct and prompt. Around of applause for Team Cookout. Thank you and of course milkshakes get them all!!!Food: 5/5
There was almost a shooting there, when a guy with a gun at the walk up order window and was arguing with the employees to have the manager come outside. Security was useless and let the crazy guy with the gun go inside!!! Supposedly he new the woman that worked there and wanted her to come out but instead they LET HIM GO INSIDE!!! And continued fighting there! No cops were called and the arguing continued for almost 30 mins! Why the hell would Security let a guy yelling at the employees and holding a gun go INSIDE!!!! we were in line for almost 40mins! We were trapped there was no way to get out of line and we were at a stand still. Me and my girlfriend go to cookout often but will never go close to that location again ever. Sad honestly. The lady at the window was sweet and acknowledged the issue and apologized. The food was still typical cookout can't go wrong but the experience was terrible.
Went tonight. The line was moving a little slow but they said they were short staffed so that’s completely understandable! Food was fresh & hot! The nuggets were a little burnt but other than that it was good
Cook out is a great franchise but this location sucks. Last 2 visits were the last straw. Visit A we received a chicken sandwich cookout tray with bbq because english was the distant 2nd language of the drive thru operator. The correct order was suppose to be a pork bbq sandwich tray. Visit B i ordered a spicy chicken tray and was charged 24 dollars on my statement. They need to bulldoze this one for sure
this place has 2 drive thru like most cookouts as well as a walkup service. they always have quick service, super nice employees, never rude and the food is always fresh. these white cheddar cheese bites are amaaaaazing! if you haven't tried them, you are missing out!
I waited at the speaker for 20 mins for someone to take my order then they asked me to come to the walk up window what's the point of the drive thru? Homeless people live close by so you get hassled for your money while trying to feed yourself and family Parking: Parking lot full of dips cracks designed horribly if you go to walk up you'll be blocked in by the drive thru traffic
Delicious food, had to come back for seconds. If I'm ever in the area again I am definitely stopping by here for a bite to eat.Food: 5/5
Staff is always friendly. The food is great and made fresh every time. Their shakes are !Recommended dishesWhite Cheddar Cheese Bites, Spicy Chicken, Blueberry, Chicken Quesadilla, Cheesecake, Burger, Onion Rings, BBQ Plate, Cajun Chicken, Fries
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