CosmoProf

I will never shop here again. They literally make up their own rules. I bought a flat iron, was rung out normal. 3 days pass and I go back to return it due to finding a better one. I took in the receipt and everything, as soon as I told the employee named Michelle she has an attitude and says you can not return or exchange this. I ask why, she said her manager said any styling tools you can return or exchange. I show her that even on the reciept it says “any electrical unused and unopened items can be returned and exchanged within 60 days” !! I check online website policy and the same exact statement. I ask her where the manager is or supervisor I can speak to. She said there’s no one else but her. Seriously? It’s extremely unfair that this store can just make up this random policy when there IS NO PROOF OR POLICY YOU CANT. Even if it were in place, there is NO SIGN saying such thing, not once did the cashier tell me it was final sale or about this “policy” or is it even on the receipt. extremely unprofessional and unfair . Don’t bring your money here.

Great place to get your supplies, super friendly and helpful staff!

Love Products. Prices should be lower & make easier lookup for Licensed Stylists. Staff needs training. Bad Customer Service

If you're in the beauty biz, this is the best place to get your supplies. The prices and selections are great, the service is top notch, and there are 3 locations around Vegas making it very accessible. I go to the one on West Sahara and the manager, Sonia, is very helpful and knowledgeable. Like I said though, you have to be in possession of a beauticians license.

They always have great customer service and I love the fact that their prices beat out Ulta's but only professionals are the only ones that can purchase their products.

Way better than Sallys wish the locations were more conviently located and bigger so they'd have more waxing items in stock tho

Fun fair prices for Cosmo store. Had a great time shopping from out of town. A lot of variety. Will definitely visit here again next time I visit!

I love this store. Very clean and very kind staff. I buy most of my hair products here

Nice store. Friendly staff. Some shortage of color sometimes but hey that’s stylist life sometimes.

Those ladies working there are very rude ,they are showing an attitude, very mean and not helpful at all. The really don't care about customer service , never gonna come back to that location . And in addition i would suggest and advice that lady ,whose name i unfortunately don't know to mention ,to change the stupid and frozen expression of her face.