Reviews
Be careful. Phone number doesn't work. Website doesn't work. No customer service. Pay with cash! I have used this lot a handful of times but recently there was an issue with meter and I ended up being charged for the same instance on 3 separate cards. After returning from a nearby shop, I arrived at the parking lot ready to pay before leaving. My first card did not work I got "credit card errorr 25." "Transcation canceled" I tried another credit card same error message. Finally I tried my debit card and it went through. 3 days later 2 of my credit cards the "transaction canceled" cards had charges on them. I tried to call the number on the credit card statement and on the google review. Phone number is not in service. Tried to contact throb website "forbidden error 403." I had to start disputes with my credit cards to get my money back. Big pain in the butt. You've been warned.
This garage is very clean, well lit, has pay meters at all walkable entrances/exits, nice staff, and very affordable. Machines take cash and cards. Parked here and took a short walk over to the wellmont theater in town.
I've parked here plenty of times. It's fine; just a regular parking garage.
The workers cannot even speak English and are incompetent to resolve any situation at all. Poor management and workers who can barely understand basic English. Ran terribly.
Good parking garage and you pay when you leave. It is guarded. At night it is a little dark walking back there and is a little creepy to be honest. Would recommend finding somewhere to park on the street if there is room.
I used to love to park my EV in the charging spot for a quick charge.... Now you have to sign up to an app...to charge... And it's not the Electrify America app. No thanks.
Easy, convenient parking, never have an issue
I have been a monthly user at this garage for over a year and a half and never had any issues with their services. Since ImPark became the management company, the parking garage has quickly gone down hill. On top of a variety of issues with the garage itself & doubling the parking prices, the staff is uniformed, unapologetic, and downright rude. We have experienced multiple situations where the male manager on duty has been unhelpful & extremely insulting providing zero solutions to the issues we have experienced. The lack of communication for monthly members is also inexcusable — the garage was absolute chaos during the new entry/exit system installation. Monthly members were never formally notified & left to fend for answers themselves & not getting very far with the on-duty staff. In addition, ImPark made strict changes to their night + weekend parking policies without communicating to monthly members. This has resulted in additional fees for monthly members due to the lack of communication & respect for their loyal customers. This parking establishment is direspectful and has caused countless delays & frustrations since the new management company took over. Recommend finding an alternate parking lot!
The Crescent Deck Parking facility was the worst parking experience I've ever had. I understand this is New Jersey, so I am willing to look past the garage's grimy stairwell and smell of urine. However, I can't stand for the rudeness of the staff. We parked here to go to the Wellmont Theater on a top floor because it was a busy day. When we came back we paid at the pay station and got into our car. We waited behind a few other people leaving and once we got to the gate we were surprised that it said to pay. We already paid once we walked in. I waved over the security guard. It was a man with a thick West African accent. He started yelling at me because there is a rule you need to pay more if you do not leave within after 15 minutes after paying. I told him there was no clear indication of this rule and that we were on the top floor. He didn't care and kept accusing me of trying to cheat the system. What kind of horrible facility only allows 15 minutes to leave? The employee made me feel embarrassed and belittled. He was so rude, uncaring, and condescending. I will never park at this facility! This parking garage is a disgrace. Go somewhere else.
The parking garage itself is fine and convenient. However, they have insanely rude management. They had no problem insulting me to my face and speaking about me as if I wasn't able to hear them. I honestly couldn't believe it. After reading the other reviews, I see that I'm not the only one who was subject to such ill-mannered behavior. Personally, I would be ashamed to treat and speak to others in such a vile way.
