Reviews
My go to spot anytime I wanted to workout! Marwan and his team are super chill, friendly, and knowledgeable. Anytime I came into the gym the staff was willing to help and got me set up as I'm not native to Michigan but felt right at home. Shout out to my brother Sam as well! All the team members are there for the people. The gym was clean all the time and provide spray bottles for people to wipe equipment off to keep it sanitary for the next person to use. The staff also keep tabs on everything and regularly vacuum and clean equipment as well. Lots of different variety as well I found out like at least 10 new machines from my time there! Definitely a 5 star gym. If I ever come back to the area I'm definitely going back to the same Crunch Fitness, couldn't have it any other way!! Hope you guys are doing well and have a great holiday season :
I've been going here for about 2 years and this has to be hands down one of the best gyms in my area. It's very close to my house, around a 5 minute commute, the equipments are always up and running. And I can't really complain. 5 out of 5
Gym was clean, equipment worked. But staff was trash. I signed up to get personal training, and the personal trainer ended up disrespecting my vegetarian diet, even after I set boundaries The manager did cancel my sessions and refund my money. Which was nice. I was also followed around the gym by two college aged boys, and that was so creepy/annoying. Even the guy next to me noticed. I don’t feel like this gym is safe for women to exist in. Over all 10/10, do NOT recommend.
Music is great. Great equipment, but downside is good luck being able to use it. Gym is very crowded They got rid of the fit3d body scanner at this location which is why I have the peak results membership to begin with. Very unfortunate because this location is the closest to my home and work, so it is convenient.
I updated my account to a new card and it wasn't until recently that they noticed that my account was over due for 7 months. Now there are trying to make me pay for going to the gym for a few months plus late fees when it wasn't my fault they didn't update my account. I told them that starting next month I will pay the regular amount because I'm the one being inconvenienced. It isn't fair I'm getting punished for someone not doing their job. Why do I have to pay late fees. And the account I used is strictly for my membership and subscriptions so I didn't pay attention to it. The treatment is insane. And I'm waiting to hear back from corporate. Highly upset
The gym is ok, but I would be wary of management and the organization of the staff. I cancelled my membership a year ago because I moved and was no longer near the gym. Because I was out of state, I was able to speak with someone in March, 2022 who confirmed over the phone that he was able to cancel my membership. The membership was linked to a card that I didn’t use often, so I didn’t realize that the membership wasn’t cancelled, but it was actually being charged more, from 29.99 to 34.99. I never received emails or any promo from them anymore so I didn’t assume that the membership had continued. When I called today, they let me know that there were no notes taken from any prior calls. No documentation had been made that my membership was cancelled previously- therefore they were unable to refund me despite having already cancelled it, and being charged extra for almost a year. I’m being faulted for their lack of documentation and organization. They stated that management had changed, therefore they couldn’t honor whatever had previously been stated on the phone. Disorganized and unreliable.
Crunch has more up-to-date equipment and more space than any other gym that I've been a part of, and I've been working out for over thirty years. The staff is very helpful and responsive to your needs.
Will not cancel my membership for nothing in this world. I visited this location and canceled the membership less than 24 hours after signing up. For context I had a month to month contract. I’ve called numerous amounts of times to confirm that it was canceled since I continued to receive text and never received the cancellation email. Every time I call the manager is supposedly never in and I’m not able to come back up there I’m a full time student working nights. I should not have to return to rectify something that should’ve already been done. To date I’ve been charged $140 on a membership I canceled so long ago and every time I call no one can help. Truly ridiculous! Update: After this review I was contacted and my membership was finally canceled. I was supposed to be getting a refund, but only $90 was returned.
Jackson and Ella were really great and helped me so much! This gym is a must for anyone who wants to get fit and be around people who will support all the way through.
I usually don’t do reviews but idk what is going on with this gym. Everything is dirty, broken, and unorganized which is a shame because I’ve been a member since it open and it hasn’t always been like this. Other locations are way cleaner Farmington, Taylor, South Gate etc.. One time I came two days in a row and it was very noticeable the bathroom was not cleaned.
