Reviews
Talk about a good storage facility clean well taken care of very friendly staff Michelle and Abe are amazing and very knowledgeable. I recommend this facilty to everyone whos searching for a unit very clean and safe.
Well the whole experience was really easy and convenient. Were you able to book it online and get all the information emailed to us and then all we had to do is show up on the day that I moved and everything fit in perfectly. I can't say if the price is good or not because I haven't really stored anything before but it seems like they're a little bit cheaper than some of the other places but they're all pretty close to the same price for what you get. But I would definitely recommend CubeSmart.
The unit assigned to us showed signs of water coming under the back wall, and there was water damage on the slab. It was not cleaned prior to us moving in. The vehicle/trailer parking is over grown with weeds and the overall maintenance of the grounds is very poor Redwood Rd location. Although We never moved in and ended up going with a different storage company, customer service was responsive, helpful in getting us a refund, and seemed genuine about fixing the issues we ran into which is why I'm not putting one star.
Abe has extremely great customer service and is willing to go above and beyond for his customers! Would definitely recommend.
STAY AWAY! I stored my vehicle there for four months and then told the office I was leaving in two weeks and came back in two weeks and found out someone cut out my catalytic converter. The employee just so happen to be out there when a started my vehicle, which sounded like a race car, and he came up to me and told me you should of purchased insurance with us and then it would have been covered. Definitely an inside job.
My truck was broken into many weeks before I returned to salt lake. Management did not inform me, or seem to care that there had been an incident on the property. When I arrived, my bed cover had been removed from my truck, all the contents of truck bed were thrown on the ground next to the bed cover. Additionally gas had been siphon out of my gas tank and the gas cap was missing. I had to call AAA to get the vehicle going because the truck battery was dead because the vandals set off my alarm. I understand that things sometimes happen. But it is up to management to know whats going on the property, inform tenants that might not be there there was an incident and work with them to make them feel whole again. As I am paying for a safe and secure place to keep my truck. I ended up leaving and taking all my valuables back to Alaska since I didn't feel safe renting a storage unit from here for the summer.
Great office service, easy access. Over all great company thanks for the great experience guys!!
Don’t go there they will lock you out if you miss a payment by 1 day and charge you late fees.
The online rental process was easy. The on-site manager was very friendly and explained to me how to use the access key pad and how to remove the temporary lock. The price is much better than the competitor I previously rented from; in fact, the monthly rent at CubeSmart is about half of what Public Storage is now charging. The unit was clean when I opened it and was glad to see there were no leaks.
UPDATE - I had been robbed here and the staff didn't help or didn't care. This is only for the Cubsmart at 350 S Redwood Road. If you have anything here, move it. If you value what you store, move it some where else. The management there DOES NOT CARE. They DO NOT RESPOND, and most of all when asked if he can review video, amazingly said all cameras are DOWN... I will consider CUBESMART in Florida and other locations, but NEVER here in Salt Lake City. The following is a five star. I had an emergency situation, and I called. I spent ten minutes on the phone talking with Angel Garrison. The more pleasant conversation was to find my needs. I explained and the next day I had the BEST solution of the entire Salt Lake Valley. I shopped, and CubeSmart delivered. A secure location, very reasonable price, and FRIENDLY attention to detail. This made me feel like a truly welcomed client that has been welcomed home. I suggest to shop around, but before you agree to anything talk to Angel, you won't regret it!