Dakota Watch Company

I took my son's watch in for the repair/replacement of the crystal. I was told that it was a standard part and wouldn't be more than about $25. Didn't hear anything from anyone for 3 1/2 weeks and then I get a call saying it would cost $60 to replace the crystal. I told them to cancel the repair because I could buy him a new watch for not much more and that I wanted the watch sent back immediately. The kid on the phone didn't seem to know if he could make that happen, so I called down to Cincinnati and talked to them directly. I was told the watch couldn't be put in the bin because they'd already made their shipments for the week and the lady in the repair shop was out sick, but she would put a note on her desk so the watch would be back in Dayton the following week. Well, one week and one day later and the watch isn't there. I call back down to Cincy and it's still sitting in the repair shop, but won't go out for another week now. So now we're at 5 weeks for a repair that they didn't do and the kid at the store knows nothing and the lady in customer service that answers the phone is INCREDIBLY condescending! I asked to speak with a supervisor and magically, they're all out of the office. How convenient. I will NEVER do business with this company again and will NEVER refer anyone. The saddest, most pathetic excuse for customer service I've seen.

Went to Dayton Mall location 1/14/20 at around 11:00 a.m. for a watch battery replacement. The young man working there at that time was very pleasant to do business with. Great experience

Fantastic customer service. Been here a handful of times and not one was a disappointment. All of my quesitons are answered with courtesy and professionalism. Prices are decent. If you buy one of their brand watches, the 1st battery replacement is free keep your receipit. I bought a watch off Amazon that i really liked but i needed a better band. Dakota was more than accomdating in this reguard.

KZ at Dakota watch co is awesome! I purchased two watch bands for my BF’s omega watches and we are really happy with them. He had a great selection of leather bands to choose from and he is very knowledgeable about his work. Thank you KZ for all your help and tolerating my multiple visits while I tried to figure out what I needed.

These folks are the bomb. Got 3 bands shortened and one watch put back together. All work completed while I waited, about 30 minutes. Fast, friendly, professional service. I like their service and will definitely utilize their business in the future.

I waited at the counter 2 different times being respectful of the employee's time as she was working on some service work each time. She looked up once and never acknowledged I was even there, just went back to her bench work. I left... no service, no sale.

Dakota watch company at Fairfield mall needs to hire qualified workers. She was unable to replace battery in watch, she stated only manager can do it. Of course she wasn’t there. I asked when she would be there, she said she is off Thursday, it was Friday. Asked for a phone number to call to make sure someone was there to change the battery, she said didn’t know it, just goggle to find number.

Alex was absolutely awesome and was able to answer any and all questions. I’ll definitely be back if in the market for a new watch.

always get my batteries changed here never had any problem, great service!

Nice selection friendly staff if you need a watch or accessories this is where you want to go