Definitive Vision

I cannot recommend Definitive Vision enough. I walked into their midtown location with my teenage son. Both of us were wearing masks. Every staff member put a mask on their face without saying a word to help us feel comfortable. The person helping my son figure out contacts for the first time was delightfully patient, supportive, and encouraging. The front desk person helped me quickly set up appointments for the rest of my family, verified what would be easiest for us, and found three appointments in a row for myself, my husband, and my daughter. They vibe is modern, welcoming, and relaxed. The exams are incredibly thurough and the staff has gone above and beyond at every step to make us feel welcome and cared for. Definitely the best health care experience we've had in a while and we'll be sticking with them long term.

My husband and I got our first comprehensive eye exams here. We were very pleased with the process and staff. They were extremely friendly and experienced, explaining what they were doing throughout the process and making it very comfortable and easy going. I felt comfortable with each staff member as they helped throughout. The gentlemen upfront who helped pick out our glasses were kind and helpful to allow us to choose glasses that we were happy with and comfortable wearing. We will be returning to them next year for our exam.

I don't usually write reviews, but I just had to share how welcoming and kind all of the Definitive Vision staff I've worked with have been. I had a bad experience at a chain store before going here and I've felt heard from the very beginning. I have extreme sensory issues when it comes to things on my face especially, and Dan, Danny, and Sean have all been so patient with me while I adapt to the different fit/material/etc. of my new glasses. I can't thank them enough for putting up with me. : THANK YOUU! <3

I have never felt inclined to write a review before for anything! but the team at Definitive Vision was so far above and beyond that I feel the need to point out this is how a business should be run. Hands down, the best experience I've had in a doctors office or retail shop! Dr. Elwood was incredibly friendly and professional. After examination, he explained his findings in terms I could understand and confirmed with me that I did, in fact, understand what he was letting me know. On top of this, he was able to chat with me on a personal level without taking any more time out of our busy days. Way more than I have expected or experienced from any other doctor I've visited. The front of store team also exceeded my expectations. It truly seemed like everyone was happy to have me in the store. The team ensured I would be happy with the services provided and the frames/lens technology they hooked me up with. They knew what I needed even though I didn't initially. I'm very particular about what I put on my face and fully expected to spend 4+ hours finding just the right frame. With their help, I managed to get out having purchased frames that I'm in love with without spending my whole day in the shop. So they helped me find the perfect look, but also took their time to educate me on the pros and cons of different frames as well as the additional coatings/lens technologies. Together, we found the most suitable frames and lenses for my style and needs. Definitive Vision sets an example and I hope other shops will take note. They will be my #1 choice for as long as they can provide this amazing experience.

My go-to for any vision needs! The staff is extremely knowledgeable and makes the whole process enjoyable! Office is very clean and they have tons of options for frames!

First time customer as of 9/23. Welcoming, professional, and knowledgeable staff. With a clean and comfortable environment. Would highly recommend, 10/10!

Dr. Elwood is great! He was spot on with the adjustment I needed for my contact lenses. All the staff is very professional, personable , helpful and friendly! I’ll definitely be returning for my future vision care!

I went to the midtown location. Dr Elwood was great and his staff was polite and professional. Highly recommend! -David H.

Excellent care by Dr. Elwood and Andrew. Easy to work with concerning insurance. Friendly and great attitude!

getting your eyes checked can be quite the hassle and i had a wonderful experience at my appointment today! from the moment i walked in, every person who helped me was extremely welcoming, kind, and thorough! the optometrist ensured that i understood my conditions and how my new prescription fulfills my needs. the optician ? was so helpful at suggesting frames that fit my aesthetic that i would hire him as a personal stylist. also appreciated that the staff was masked :