Dependable Cleaners

I would recommend going to a different location. A weekend employee and the store manager made it needlessly difficult for me to apply a 20% off coupon. Both employees indicated that I should have presented the coupon when I dropped off my dry cleaning despite the fact that nowhere on the coupon does it say that drop off presentation of the coupon is required. Both employees were unreasonable and the manager was rude. The only reason why I am giving more than one star is because customer service made it right.

Good cleaning and speed although I was not in a hurry to get them back. The price is exorbitant- $50 for. Sweater and a set of pants $30, and 3 shirts $19. No clear receipt. I had to ask for a breakdown of prices and it was very dodgy. I kept a photo the "bundled" receipts.Service: Laundry wash & fold

I brought five shirts to this location for laundry. I received a receipt for five shirts for laundry from dependable cleaners. When I came to pick up my shirts I found out that they all had been dry cleaned, not laundered. When I objected to the price and the dry cleaning the staff person working refused to give me my clothes unless I paid their exorbitant dry cleaning prices. I was told I had to come back in the morning and speak with the owner. I returned in the morning and I was told there’s nothing she could do. The charge and the computer was correct. This is fraud. Do not patronize this business.

Dropped 10 shirts off with no mention of cost at all. Went to pick them up and to my disgust, $5 a shirt!! Never in my life have I paid over $3 and most of the time its $1.99 at a green dry cleaner! I was shocked they can even get away with this. Expected no more than $25 and walked away paying over $50. What a racket theae guys have going. Asked them to honor any coupons or discounts for repeat business and they refused. Go elsewhere! They left creases in 4 of my shirts to top it all off. What a terrible business!!!!! They could have had a good customer as I live down the street. I will be taking my clothes elsewhere.

This place is just a cleaners, I am new to the area and thought I'd give them a try, I explained to the lady behind the counter that "I am a a new customer". she proceeded to take my information, not ONCE telling me of the pricing structure, nor was there a list visible and I was not smart enough to ask. Long story short, my bill for 6 shirts of cleaning was almost $30??? $5.00 per shirt, where the most I've paid in the past was $1.75. Yes that included sustainable cleaning. This place is a total Rip - one I will not even be visiting again or give positive feedback too.

Edit: it's laughable that the owner claims this isn't a real review because I never called them. "Unable to authenticate" get outta here with that weak response. Fix your business Dependable is double the price of most dry cleaners. They used to have next day turnaround but I dropped clothes on Saturday morning when they opened and went in on Monday at 3:00 and they still weren't completed. Not worth the money if they take two days like everywhere else. I'll be taking my business elsewhere.

Dropped off one basic dress shirt to be laundered with light starch... $5! I've never had to pay $5 to launder a shirt before, not dry clean... launder. All over the country $2 tends to be the max. Never going back there again.

I don't dry clean a lot of clothes, but I've been going here for 5 years and they have never once been late, the customer service is always great, and I've never had a quality concern. As I recall from my previous dry cleaner, they might be slightly above market cost, but I'm willing to pay a small premium for consistency though I recognize that cost may be the most important consideration.