Dogma

I took my 3 year old long haired double coated male cat, Eeyore, for his first grooming ever. Unfortunately, we believed the myth that cats groom themselves, so all we ever did was brush Eeyore. When I called to make my appointment, a super friendly lady gave me all the info I needed and scheduled our appointment with Rhonda. Best decision ever. Rhonda made my husband feel very comfortable when he dropped our Eeyore Kitty off and when we got him back, he acted like nothing even happened, which tells us that Rhonda was gentle and kind to our cat. He looks amazing with his lion cut and seems so much more comfortable. Thank you so much. You will definitely be seeing us and Eeyore again.

What a pet store! You have to check it out for all your needs. Why do I say that? Simply put…because of the customer service that I consistently receive from my “consultant” Kat. She is the glue that holds this store together. I cannot count the numerous times she has assisted me, going far and above her assistant managerial duties to provide the premier customer service that one is looking for in a boutique pet store. She is humble, friendly, relatable, knowledgeable and aims to to have all her customers leave with a smile on his/her face, and on top of it, she has her own fur babies so she understands the most difficult situations presented trust me, I gave her my worst scenarios and she still shines. If you have the opportunity to stop into the Mt. Washington location, stop in, say hi and purchase some items. With all her great attributes, I can see her running her own store one day so get to know her while you can. HATS OFF to Loyal Companion for hiring her. They have a good one. Hey Kat! Keep up the excellent work and continue to set the bar high for your staff and those that come behind you! Thanks for all you do! You’re a ! A++

Everyone there were very pleasant and knowledgeable! I felt very comfortable with dropping my lola off, Rhonda actually squeezed her in and she smells really good! I can tell she took her time with her I will be returning!

I love this store! It's bright and conveniently located and the staff is super-friendly and helpful. It's also easy to drop in last-minute to get our dog's nails clipped without making an appointment.

I went here to pick up a few things for my pet and I loved the customer service that I received from Nicole. She was very helpful, patient and made my experience 10 times better than I received in the past. She answered my questions about different toys that my cat might love and foods and treats that were right for him. She also made sure I had everything I needed at check out. I will indeed, be going back every time.

This place is so cute. Easy parking, dog friendly. They even have free samples of dog food if you want to try something new for your pet. We like it. Shop small people.

We have been a LOYAL customer of the Mt. Washington location for over 5 years! Our dog gets groomed more often than I get my hair done because they take such good care of her and always do a fantastic job! The staff has turned over recently, which makes me sad. However, the main reason we continue to go to this location is because two of our favorite animal lovers still work there. Jamie, the groomer, is fantastic with our dog and always is so respectful and kind to me! Hannah is the absolute best!!! She is always so friendly and does a fantastic job with helping me schedule Moxie around my crazy schedule! We love Loyal companion but I honestly don’t know how I’d feel if Jamie or Hannah left! Please do what you can to make them stay! :

Hannah B and the other employees are always so helpful. They really care about helping you find what your pet needs. 10/10 customer service. This loyal companion is also always stocked with plenty of dog and cat foods so I know whatever I need will be there! Also a dog washing station in the back. Grooming is also offered by professionals.

After a fabulous first experience during which they couldn’t have been more helpful, many small and large frustrations have been balanced by concerted good efforts on their part. Of note, 1 They carry limited flavors of the wet food my cat needs; 2 even placing an order was done wrong - but the manager came through for me.

This was my first time trying this place, and I loved it!!!! Nyasia was so sweet and helpful with getting a grooming appointment set up. Kat gave me a lot of great advice on taking care of my newest fur baby. We will definitely be back. The staff was so knowledgeable and nice.