Reviews
I rarely provide reviews, and only for exceptional service and value --glad to highly recommend Drinkwater Trailer. Worked with Guy to install a new upgraded pin box on my 5th wheel RV. He and everyone else there were extremely professional, competent and helpful. Also, they were far and away the most reasonable for cost, including both parts and labor. Don't hesitate to use Drinkwater, these are really great folks!
Just had a great experience purchasing a new trailer. Very glad I went here. Now time to put it to work.
Don't like shopping here . There was a very rude man that works here. Most people I know don't like to do business with drinkwater trailer. Be treated like a jerk and then expected to pay top dollar for products you can find less expensive on the web.i was looking for trailer lights,$50 at drinkwater, found them online for under $25 I stay away.
This is the place for everything trailer, and or trucks. They have accessories and can perform most services related to trailer maintenance. They also sell all different types of trailers. Everyone from the front desk to the mechanics in the back were very nice and cordial. They also did a good job answering all the questions I had about trailer tires. I recommend doing business with this company.
Tom and the whole team are very professional and friendly, they do everything they can to make sure I’m satisfied with my purchase
I had a trailer hitch and wiring harness installed today on my 2021 Highlander. Completed in a timely manner, reasonable price. Excellent customer service. The cost was 1/3 price of what the dealer wanted for a custom install. This is not the first time I had Drinkwater install hitches. Oh yeah, looks great!
I needed some upgrades to the work trailer I purchased from them. As I need my trailer almost every day I needed to have this done seamlessly. I worked with Jay he guided me though the process. I dropped my trailer off Friday so they could work on it on Saturday but he called hours later to tell me it was ready. Thank you Jay for the quick turn around and great service.
Not only a great trailer sales and service business, but one of the most friendly staff I have ever done business with. Had to have my car's trailer electrical module replaced. Took about an hour to replace. So quick!
These guys put a truck cover on my truck in 20 minutes. It looks great and the service and sales was excellent. I would highly recommend these guys to anything you need with your truck, car, tailor. This is my third time using them and all three times were 5 stars. Excellent place to use for anything you need.
I regretted my purchase within 24 hours. I spoke with Debbie in the morning to confirm they had a specific ATV trailer in stock. She confirmed it was in stock and I immediately put a deposit to hold it and we purchased it sight unseen within the hour via debit card. The only thing I asked was to ensure the paperwork was sent to my insurance company that day via "Next Day Mail" , so they could register it as soon as possible as I hoped to pick up the trailer "Saturday with the plate-in-hand". Apparently, this was not enough information for Debbie to figure out I wanted the trailer as soon possible and the paperwork being sent that day via Next Day Mail was essential in this process. My insurance agent informed me the paperwork never reached her. Debbie was surprised it didn't make it to it's destination because she dropped it in the regular mail slot that previous afternoon. She acknowledged making a special trip to mail as she knew I wanted it. Key word there being "regular" postage! She knew I insisted on the paperwork being sent that day, but apparently believed I didn't want it expedited. She blamed me for not letting her know it was a priority and told me I never told her it needed to be sent "air mail" in her terms. Once again, she knew I wanted the paperwork sent that day and the sale was contingent upon that fact and knew it was so important to me that she made a special trip to mail it, but believed I did not expect it to be sent in a manner guaranteeing next day delivery. Her hollow apology of "Well, there is nothing I can do about it now." "Sorry, it will probably be there Monday!" did not do anything to show any remorse on her part. She hung up on me after I said, "So that's it, you take my money and it's have a good life!" I called back to speak with the manager and or owner. This is not something I normally do, but her lack of remorse and nonchalant attitude were unacceptable. I was dumbfounded to find out she was in fact the owner. As the owner, she can make any decision necessary to attempt to offset her own mistake. She failed to demonstrate any remorse for her actions nor did she make any effort to ensure I was a satisfied customer after her mistake and defensive demeanor. I wish I purchased a trailer from ANYONE other than Drinkwater. I fear the service support will be even less tolerable if needed. I hope saving $19.99 on Next Day Mail was worth it.
