Reviews
Tammy and the whole team at DRCE went above and beyond to help me get back behind the wheel after seven years of trying to get everything right. Driving as a quadriplegic has several challenges but they were no match for this shop's knowledge and expertise. If it weren't for them, I don't think I would ever drive again. Absolutely top-notch from start to finish. 10 out of 10 recommend!
It took me so long to find a place who would install adaptive equipment in my vehicle, after lots of searching I found DRCE. Such an amazing company with great staff. They were very professional, and I have gotten 2 of my vehicles adapted now.
Driver Rehabilitation Center is so much more than a mobility aid supplier. They go over and beyond to to support their clients. My spouse is just recently wheelchair bound. They are not only assisting us in getting an accessible van they also connected us with other clients in similar situation. Marcus offered to take my spouse on an outing. Tammy is providing connections and introductions to people that we would have never known existed. When you choose this establishment- you are adopted into a family of people who love what they do and genuinely have your best interests at heart.
Latisha Keith was rude insinuated if I had ADHD asked me not to drive without the steering wheel knob In the middle of the road etc. all DMV wants to know am I able to operate a vehicle and when I clearly informed her I didn’t know anything about Chantilly roads she kept me on a road I was unfamiliar with, when she should have had me in a empty parking lot because as I stated DMV only needed to know am I able to operating a vehicle not be a driving instructor when you’re an rehabilitation specialist never again
My husband and I could not have been more pleased with the service at the Driver Rehabilitation Center of Excellence in Chantilly, VA. The installation of the hand controls, training provided and the customer service were amazing. The entire staff was friendly, professional and genuinely cared and it showed in every step of the process. We feel so lucky to have had such wonderful people to help us with this situation from start to finish. They all went above and beyond to help in any way possible and we appreciate it. Thank you so much to everyone at the Driver Rehabilitation Center for all that you did to make this possible. It is life changing. Your help, support and encouragement were over the top and we are so grateful.
The staff here is extremely personable and knowledgeable. They offered honest advice and were clearly set on helping and not just out to make a profit. I went in to determine if pedal extenders were something I may need due to my short stature and pregnancy belly and they adjusted my car to better suit my needs but ultimately determined I did not need any added modifications. I felt so relieved having an expert tell me I was driving safely with my baby and so appreciated their help. I would highly recommend their services to anyone who is in need!!
I purchased a new car and wanted my hand controls transferred. The Dealership refused to drive to MD to drop the car off to the person I been going to over 10 yrs, but it’s a little far. A quick google search I found a place in Alexandria. But they had my car for a month and to top it off the car felt weird. The initial location mention DRCE for a prescription update and I called for advice, that when I found out they also did hand controls installs and the reviews where amazing. I took the car the next day I finally got my car back to get it inspected. Noah explained in detail what they did right and what was wrong, and how to fix it. I was dreading not having a car for another couple days, but to my surprise it was done in one day. And it was done correctly! Everyone there is friendly, professional, and they look like they enjoy working there. And, it shows with the amazing service.
We came to know the folks at DRCE several years ago when our daughter was in need of adaptive modifications for driving. Their knowledge and compassion know no bounds. They took a situation that was stressful for our daughter and family, and worked with us, turning it into an enlightening and successful experience. Their thoughtfulness, innovation and expertise has afforded her independence. At the other end of the spectrum, I am the daughter of an aging parent. Telling my mom she could no longer drive was one of the most difficult things I've ever had to do. DRCE's driver evaluation program provides a vetted, objective service to evaluate for safety. While it is never easy to tell someone they can no longer safely do something, it is of tremendous benefit to have a process and team to perform the assessment and provide the framework for these difficult conversations. Thank you DRCE, for looking out for so many. You are the very best!!!
I can't overstate how wonderful DRCE has been to work with! They installed a power lift for my wheelchair in my trunk, but also went above and beyond and fixed my hand controls to be more comfortable the original company that installed them did not take the time to fit me properly. DRCE was super fast, very responsive, and very helpful in guiding me to the right equipment and training me to use it.
Marietta I am very surprised and sorry you had a bad experience at DRCE. My husband is a quadriplegic and learned how to drive there shortly after they opened up. Honestly DRCE probably saved our marriage, we would have been lost without them. We have been back many times to have vehicles adapted and normal maintenance performed. We have never had bad service and everyone there has always treated us like we were family. I am sure if you contact them they will try to address any complaints you have.
