Drs. Wilck, Schwartz and Novak, OD

Dr. Novak has a good sense of humor but 80% of the time the front desk is unpleasant and really nasty. I’ve heard them say mean things about patients after speaking to them on the phone numerous times. I’ve told them about my primary insurance each time I went in and told they already had my vision. Then on the phone today she got annoyed that THEY didn’t have it when I’ve had the same one for two years and informed them each time. My last straw is the last time I was told to simply call in case my daily trial lenses didn’t work for me and when I did I was told I needed to pay for another appointment. Each time he’s given me trials they didn’t work. I’m not going to spend money on another appt every time a trial doesn’t fit when I just went in around a month ago, especially when it’s not mentioned that would be the case upfront. It’s ridiculous. I’ve also asked twice for referrals to LASIK doctors and never gotten them.

I have been going to Dr Novak’s office for over 10 years! The staff is excellent and they take their time with the patient. Dr Novak always explains and is specific with whatever issues you may have. He ensures that you are taken care of and you’re satisfied before you leave his office. Excellent!

I have been a patient at this establishment for over 10 years and my doctor and the staff have been very professional, caring and courteous. If you’re looking for an eye doctor, this is the place that you want to be. They take very good care of your eyes. Try them for yourself!! I forgot...my doctor is Dr. Novak.!!

I have been a patient of Dr. Schwartz for over 40 years. Dr. Schwartz is warm, professional and there's no one else I would trust more. He is family and cares for his patients whole heartedly. Staff is helpful and professional. Denise

Dr. Schwartz was warm, personable and most importantly thorough. I felt confident that he gave me a complete examination. And then the icing on the cake...got to spend time trying on glasses with Nancy who is the best! It is the only Doctor's office that I enjoy going for my yearly exam.

Great experience at Dr Schwartz’s office today. He took the time to explain the results of my eye exam and gave pros and cons of different types of lenses The office staff is efficient and knowledgeable. I had great help picking out new frames. They have a large selection. I highly recommend using Dr Schwartz for exams and eyeglasses.

Dr. Novak was very pleasant in the beginning however I had an issue with my Duette contacts being lost as I was involved in a fire. I personally spoke to Dr. Novak about my issue via phone and he stated I received 2 pairs of contacts already however I informed him that that was not correct as there was no reason to receive a second pair of contacts as I only had the first set approximately 3 months and there was no need to request a second pair. I did not even wear the contacts often as I went back to the doctor stating that the contacts were somewhat uncomfortable. Dr. Novak stated that he would replace the contacts based on my circumstances instead of the going back and forth. I made the appointment and was expecting no issues when I arrived. As I get to the counter I was informed that I would have to pay an additional $900 plus $150 payment just for the visit. I was angry to say the least as I was like this is not what was discussed with Dr. Novak over the phone as this visit was a WASTE of my time. I paid $900 out of pocket and did not get my money’s worth at all. I was totally fine with paying the $150 to see the doctor, however I was not going to pay basically $1800 for contacts. There was no resolve to the issue and the doctor would not even come out to speak with me which was extremely rude. The front desk even stated I owed $350 which I am so happy I paid through credit to have a paper trail. Needless to say they wasted my time coming to this appointment which is a distance from where I live and I was willing to give this doctor my business although he is not covered by insurance however based on my treatment I will never go to this office again and definitely no recommendations from me.

My follow up visit with Dr. Novak was great. I received an outstanding diagnosis after eyes dilation. I was very impressed with how he explained the purpose of the examination and his findings. Thank you Dr. Novak.

Dr. Novak is very thorough and explains everything to you. Everyone who works there is great. I always love seeing Nancy and she always finds me the best glasses. The new optician there found this pair on the second try! I really appreciate these guys, they keep my eyes healthy.

Literally the best practice ever! He was super sweet to my mother who has difficulty speaking english and explained her condition to her perfectly. Also offered some great solutions to help with her allergies!