Dunkin Donut

I went to this location this morning as I do about 3-4 days per week. I usually get the same order but today I decided to try stuffed bagels for the first time! After ordering the bagels, I noticed that there was an option for plain or everything, so when I arrived to the window I simply asked “is it everything bagel”. The female employee immediately became defensive and said that I ordered plain and that “it was my fault”. So unnecessary and uncalled for. I cancelled my order and I was then humiliated and insulted. I went inside to speak to the owner who wanted to just give me a free order, which I declined. I’ve been to this location regularly and I’ve several times that the employees are jovial and warm with white patrons but very cold and aloof towards black customers. I was even told by a colleague to not go to this specific location for that specific reason. Today, this place made me regret every penny I’ve ever spent here. I have called corporate and will contact whoever necessary to ensure this doesn’t happen to anyone else. They have lost a good customer!

It’s literally only 2 ppl who actually make your coffee correct .. not sure what the problem is but definitely horrible service as of lately ..

They have beautiful welcoming fresh coffee and breakfast there keep up the great job Parking: Great

Awesome nearly hidden Dunkin location, very efficient drive-thru that's rarely busy thankfully and they make an awesome toasted bagel and Mocha frozen coffee Parking: Tons of available parking with the bowling alley there

Did not put my coconut in my coffee at all forgot to take care of the customers that were in line

So I go here to order a dozen donuts and coffee they take about 5 minutes after I arrive to the window after ordering to get me my things and then they send me off without my coffee okay I'm rushing for work so I don't realize it right off because once he says thank you gives me my change have a good day I pull off only to realize he didn't give me my coffee and of course I can't get back into the line and to work on time so this is the second time this week I've left there without my coffee even after telling him you didn't give me my coffee but the coming back and telling me thank you have a nice day and giving me my change throws me all off and again I leave without my $4 coffee I paid for. Absolutely my fault for leaving but I'm totally disgusted that the practice is not to give me all of my things before you give me my money and my change or hand me my stuff with my money at the same time I'm just trying to be polite and get out of the way so the next person can get their stuff. I'm lol but it's not funny.

Such a slow place to get a coffee from. Should never take 20+ minutes for just a coffee in drive thru. Too many options for people to umm over and wastes everyones time. Prices go up all the time too. Increased wait times and price don't add up.

I love this store! My family moved to New Castle in November last year and for the first 5 months I still went to my old Dunkin in Boothwyn, PA but with gas prices being outrageous, I tried the one next to Wawa on Rt. 13 but my coffee never tasted right so then I decided to try this location and I just love it. The employees are so so so friendly! My coffee is always made just how I like it from my first visit! Never a disappointment. They now officially know me lol. My husband went in to order a week or so ago because the app wasn't letting me add funds and when he was stating my order, they asked 'for Colleen?' I love it. I've noticed a lot of Dunkins are generally nicest to their regulars but not new customers but never experienced that here. They were wonderful from the get go. And today the woman who is usually in the drive thru saw me and said Hi Colleen! I like that color my lipstick. I would give 10 stars if I could! Highly recommend I will like to add that if you have an issue with this store, there is a reason and I'll guarantee its not the store, its you! Remember they get busy, they are doing the best that they can. Be understanding!

definitely great service, and very friendly staff!! they akwaal get my order perfect, esoeespeci my sweet tea!! they're the only Dunkin Donuts i'll go-to anynore because of the great service, plus i haven't found one yet that can get my sweet tea as perfect as they do!!

Seems like the service slowed down when multiple people of color came.in just for coffee and food that is being paid for by working folks, so had to tell them you are making us late can you serve us please. We Do Have Jobs to be on the for please and thank you.