Dunkin' Donuts

All the staff seemed to be trying very hard to provide service with a smile even though they seemed very busy with the drive through, UberEATS, and all those other delivery places. There weren't too many customers actually inside. I hadn't been too a Dunkin on my own with out my son to order, in a long time and had no idea what to get and the very nice guy behind the counter explained the fruit combos and made me a delicious concoction! I lost my receipt to tell them they did a good job so I hope someone reads this. A+

Just ordered a coffee. Asked for 5 cream. It was dark enough to maybe have 2. I asked for more because it was wrong. He rolled his eyes at me. I explained it was suppose to have 5 cream. He looked at the tag shrugging. He added some more...doesn't look any different. If you pay almost $4 for a coffee you want to be able to drink it.

This establishment has little to no management. The staff are rude and condescending. I tried to order a flavored coffee and again for the third time this week he told me they were out of the product so I said you guys are always running out of product, and another worker interrupted and said if I didn’t like it, I could go to the Dunkin’ Donuts around the corner. I replied, funny and he said yeah it is. That’s the service you get ? They run out of almost all their product every day by mid morning. I have no idea who’s doing the ordering but they are failing miserably. Quite possibly the slowest drive-through that I’ve ever experienced. You wait forever and when you get up there, there’s employees all talking and hanging out, while doing NOTHING! I go every single day five days a week to get coffee’s for myself and my co workers and it’s always a disaster. If you look online, previous reviews are no better. Save your money and go elsewhere.

Lobby is always closed with no signifiers, then when ordering on the app while waiting in lobby, it takes ages to receive your order or any assistance whatsoever. I don't drive so I bussed into Mill Creek, had 20 minutes to wait for the bus so I figured a drink and four donuts to surprise my partner with a treat! wouldn't take long. Got my drink, but waited 10 minutes and never received donuts. Attempted to get the attention of the workers for a few minutes but I went ignored and unfortunately had to book it to catch my bus, without donuts still. As a pedestrian, it is not worth coming to this location any further.

Slow drive-thru. Out of products. Inconsistent. Recently had THE worst cup of coffee ever. "Toasted almond" flavored coffee decided to try it was inedible and immediately threw it away. Location clearly suffering from staff shortage, and then proper training of any new staff. I hope the owners take note, and they can get themselves together at this location soon!

No other customers but had to ask for help as they were busy hanging out and talking. Everything was dirty and disgusting. Floor was filthy. Customer counter was cover with the staffs drinks they were currently drinking. Doughnuts were covered in bags and when dropped just left. Won't be back.Food: 2/5

I went in to get a Lrg Ice Coffee & a Plain Bagel toasted w/Plain Cream Cheese. Opened up the bagel wrapper & this is what we saw. So brought it back through the Drive Thru to return it & they say;"Oh Larry must have made this one", crazy right?! I believe if you're working with food, WEAR A HAIR NET!!!!

Ordered a decaf latte, got a regular coffee. Also given and charged for food we didn't order. Tried to correct while ordering, just got talked over. Gave up, so now I have a coffee I can't drink. Will not be back.

The past two times I’ve been to this location I’ve had to wait in the drive thru line FOREVER. Both times there was no one behind me so I was able to back up and sneak out but I will not stop here again. Frustrating!

Good workers. Impossible to sit in a cafe like this without the table wobbling though.