Dunkin' Donuts

I placed an order for a particular item a month in advance for my co-worker's birthday. I walk inside the store to pick it up and I wait in the appropriately marked line to pick up my polar pizza. I get ignored by everyone for 15-30 minutes. Orders are being called out but I was not even acknowledged until about a half our later. Not even so much as a "hello, I'll be with you in a moment." From anyone. Eventually one of the girls says: "what order are you here for." Asking me as if I was some homeless dude standing around in the store even though I'm wearing clean work clothes. I ask about my order and they attempt to look it up. Eventually, I think it is the store supervisor, walks up to the freezer display and tells me they don't have what I ordered. I ask if I can take a different item that is somewhat similar to my requested polar pizza, which was just a bit bigger in size. She says she can not exchange that item because it is a difference of four dollars. Awesome... Then what appears to be the store manager walks up front, finally, to find out what's going on. Looks like she'd been hiding the entire time in the back. Wow. It's 12 noon. You should be out here with your team mates fulfilling orders. But no. You're in the back hiding somewhere. Awesome. Now she did at least look in the back for what I ordered. Unfortunately for my co-worker she could not find anything similar and told me I could not trade the polar pizza I ordered, a month in advance, and had to settle for sorbet. My co-worker at my job was unimpressed. They wanted cookies and cream. Not a rainbow sorbet. "Worst birthday ever" she said.

I went in to have a nice cup of coffee and donut while I was waiting for a friend who was having a procedure. This was early in the morning. After a couple of sips of my very good coffee, nature kicked in. The sign on the bathroom door said to get the key from the attendant. When I went and asked for it, they looked at each other and then said the bathroom was closed. So instead of being able to sit down and enjoy a cup of coffee, I had to rush out of the store and rush to find a place to go to the bathroom. For a coffee store, NOT COOL.

This location does not know how to make their cold brew coffee. I bought a pumpkin cream cold brew coffee and it was all cream no coffee ! Worst cold brew coffee I’ve ever had!

One of my all time favorites for coffee. Got a large coffee one day and the next got a large coffee and apple fritter, so good. The place was clean, the people were nice, and their busy it can get crazy in there.

AN HOUR LONG MISTAKE. Spent $15 for them to say they had none of my donuts I ordered and are unable to refund me. This place is a scam and has the worst customer service I have ever encountered. It has never been a possibility to cancel an order through a mobile app regardless of the company because they would lose money once they had started making the order. Beyond frustrating with time and money I will not be getting back. Furthermore, they knew that all donuts were unavailable and chose to not list them as such on the app.

Waited over 30 min for one breakfast sandwich and they also got my order wrong multiple times. In addition, they forgot to make my sandwich and horrible communication skills towards customers.

It's always a pleasant visit. Great staff and good coffee. Not to mention the donuts. I usually get munchkins but I only got coffee this time.

Great company, great ice cream. Ok service. Guy did the attitude look, like he was annoyed helping us. But the other worker was nice and helpful.Food: 5/5

I was running late & decided to stop at Dunkin instead of my usual coffee stop. I ordered a pumpkin cold brew. I stated to the worker at the window the coffee being handed to me was not my coffee as it had brown sugar in it. Both workers insisted it was my order. I tasted it & it was horrible. I had not been to Dunkin in some time due to this exact reason, they can't seem to get your order right. I will never return to Dunkin.

Large coffee with cream and sugar, and you’ve got all the breakfast nutrients you need for a busy day! As someone who lives in a state that doesn’t have Dunkin’, I stop at one every time I get a chance. This Dunkin’ located on Central Avenue conveniently across the street from UNM is a frequent pitstop of mine when I’m in ABQ.