Xander L I contacted E&A repair to fix a PS5 console and was quoted $175, which I agreed to.
When I got my console back, I noticed scratches and what looked like grease on it. Eric claimed it was dropped off like that (which it wasn’t) he also charged me $200 ($25 extra) and said he made a mistake and mixed up the price with another console he had to repair.
After a lot of yelling and arguing, he agreed to bring new skins to replace my scratched one. Against my better judgement, I just paid him the $200 plus tax to get my console back and now he is not returning the $25 he overcharged me and not replying about the new skin he promised to replace the one he damaged.
I should add, he also said if I was late to get my console, I would be charged a late fee… and he came 45minutes late!
Horrible customer service!