East Side Animal Hospital

Went to see the vet for a check up prior to boarding. Dr. White was super professional, amazing to talk to, very understanding to my dog and her situation. Usually I’m anxious going anywhere with my pup because she’s a bit fear reactive but, he was confident in handling her, administered her shots and everything else was easy. The whole experience really put me and my pup at ease. Glad to have found this place first almost immediately after moving nearby.

Came here with my older feline companion, they made my wife and myself very comfortable with our visit. We recently lost our first cat, shortly after our second cat wasn’t feeling too well. Fast forward, came in for our visit. doctor has a crazy passion for animals and easily seen in how they treat the animals. 11 out of 10. Hands down. Not what I expected but definitely appreciated. Ive been to multiple animal hospitals this one stands out easily as one of the best.

This is a wonderful place and the staff are truly amazing. I really love coming here and so does my dog. Looking at some of these other reviews I’m pretty sure they are fake/wrong. Never had a bad day at this incredible house of fluffy love.

Though I have heard countless bad things about East Side Animal Hospital from people at the dog park, in dog groups, and in my building, I have not heard bad things about Dr. Manning, so I made the switch. For one wellness visit I spent a total of $823 this included: bloodwork, fecal test, flea and tick prevention, heartworm prevention, exam visit, and 2 prescriptions. I was not told the prices of anything until it was time to pay and at that point I could not do anything about it. In addition to the astronomical cost of a single well visit for a healthy 2 yr dog, the vet techs were HORRIFIC. When my dog was brought to the back he was greeted with a muzzle. My dog does not have a human bite history and has never been to this vet before, so I am not sure why he was greeted with a tight, cloth muzzle. I explained to the vet tech that my dog does not need a muzzle and will not react well to one if it is forces on him. The vet tech seemed to understand or so I thought. I sat on the floor - because there was no chair - of a cramped room with my dog on my lap as we waited for Dr. Manning to meet with us. The vet tech suggested I wait in the front for my dog while the vet examined my dog, but I explained I was there with my dog for an annual wellness exam and planned to meet and speak with the vet. Dr. Manning then came in and was pleasant. The vet tech then took my dog back for blood work and I heard nothing about how that went, but when my dog came back out he was very skittish. The following day I brought my dog back for a heartworm shot. Dr. Manning told me it would take 5 minutes and could be done by a vet tech. I assumed I’d be able to sit with my dog for his shot like I’ve done at my old vet in the past and at Vetco, but I was not. The vet tech took my dog to the back. After 20 minutes I asked about my dog and tried to peak through the window of the back room door and could not see him. I asked the lady at the front desk if I could check on him, but she said she would check. When she returned she said he was having a “rough time” so two vetch techs were holding him down while he was muzzled and they were trying to give him his shot. I explained to the lady that there must be some big misunderstanding because less than 24 hours ago I told the vet tech that he does NOT do well with being muzzled. He also had two vaccines 24 hours prior at Vetco and sat on my lap while one single vet teach was able to give him two shots back to back. So I’m not sure how this situation went so south. I asked the front desk lady if my dog could sit on my lap for the shots and she said “no because you are not allowed in the back.” I asked if he could get the shot in an exam room and was told “no because we do not want him to associate you with shots.” I explained this was not acceptable and was told I’d need to speak with Dr. Manning in person at my next visit even though he was currently in the office while this was all happening. After 40 minutes my dog was brought back to me frantically panting, whimpering, and charging out the door. The front desk lady jokingly commented “he’s never coming back here again.” It has now been 3 days since we were last in the office and my dog has thrown up 4 times. I emailed the office and was told Dr. Manning won’t be able to call me back for another 24+ hours. Dr. Freda called me and said to stop the medicine my dog was put on, but I couldn’t return it to them after spending $100 on it. She couldn’t tell me what was in the heartworm injection he was given and why he would be having a reaction. I asked why I was not given any paperwork on the labs done and medicine and shot received and she didn’t answer. I then asked why I wasn’t told any prices before hand and she said “usually my clients ask beforehand for a price estimate and if they don’t ask we assume that they’re okay with it.” I also address that my dog was traumatized during his heartworm shot and she completely ignored all my concerns. I will be taking taking my dog for a second opinion elsewhere and not returning here EVER

I arranged medical boarding for my sick dog, paid for a mandatory exam three days in advance, and when I arrived to drop him off was told that there was no one on site Sundays thus he would not get his medication-which was pretty much the point of boarding him there. It also begs the question of who feeds the dogs on Sundays..?

Very professional and sympathetic environment. Knowledgeable Vets that are always very observant to my dog's health and welfare.

Always so supportive. When you’re in the stressful moments of having to bring your pet to the hospital they really help ease the stress. Very welcoming and kind staff.

I just don't understand East Side Animal Hospital. My older dog hasn't been feeling too well lately, so my mom called East Side to see if they can fit her in. There was no effort on the part of East Side to even take my dog in much less fit her into the busy schedule, so they suggested going to Veterinary Emergency Group VEG on 2nd Ave. My mom and I, then, took our dog to VEG; VEG did some blood work, gave my dog medicine, and sent the bloodwork info to East Side. But East Side never responds until my mom has to continuously call them to ask why my older dog hasnt been doing too well. Eventually, by some miracle of God, East Side responds and says they can finally fit my older dog in; however, they will have to do more bloodwork. I cannot help but feel that East Side is just looking for a way to make a quick $700 off of us. It is almost as if East Side views this situation as purely transactional; and as such, they don't seem to care that my older dog over the last week or so hasn't been feeling too well. I hate to think the worst of a business I really do, and I tend to give the benefit of the doubt, but it seems like there is no care in the world that our dog here has been experiencing lethargy and hasn't been eating her favorite snacks for the past week. All of this is to say: I am very disappointed with East Side. I understand that the family dog is old; I do. But I just don't want to see my dog like this: lethargic and not wanting to eat. I grew up with this dog from middle school to now in graduate school. And it feels as if East Side doesn't get that there is an emotional element attached when caring for pets, especially at the latter stages of the pet's life.