Reviews
We have placed our large city trash can and our small trash can for yard waste out at the street. Twice now, Ecotech has taken the small trash can and put the entire can into the truck. The first time it happened I didn’t want to complain so we just bought another. However, today our replacement was also taken by Ecotech. I’ve called and asked for a replacement or refund. They stated they do not replace small trash cans but would call me back later. No time frame for the return call was given. I am upset that we wasted our money on two small trash cans and they were both stolen by Ecotech. They have made no effort to replace or reimburse us. Their customer service is lacking, and no apology was made for the stolen trash cans. I will be notifying the city of New Albany.
Dumpster is blocking view of taffic. Not responsive when asked to fix the problem.
ZERO STARS - CALL ANOTHER COMPANY, Our driver missed our pick up days 3 weeks in a row and pick up day is Friday. I’m an understanding person and that’s why I waited 3 times to call. So I called the following Monday after the third pick up was not completed on time to see what the issue was. I was given no explanation, and was told the driver would be at my house the next day. Tuesday came and no pick up. I called Wednesday and was given no reason and was forwarded to the drivers supervisor who was also not in the office. This company provides the worse service, lacks professionalism, and integrity. I was told a lie and there was no accountability for that lie. I am recommending people to call another company like Blevins who’s is cheaper anyways.
We've used nearly every provider in Louisville and EcoTech is by far the best. Others would just skip houses on our street for no reason and customer service was a joke, but not EcoTech. They pick up every scheduled day, whenever I've had to call about a billing issue or when we moved we spoke to very kind representatives.
I called Eco Tech because I had an incident with one of the garbage trucks that I felt needed to be reported. I was driving on Poindexter in Sellersburg, when one of their trucks decided to use the entire middle of the road and not bother to move over, which caused me to drive off the road. Luckily, I didn’t hit anything or become stuck since I had my 2 year old daughter in the vehicle. When I called and spoke to the woman on the phone, she didn’t seem to be concerned and conveniently there wasn’t a supervisor available. I was transferred to a safety supervisor, which I left a voicemail and haven’t heard back from “Larry”. From reading these reviews, the people that work here clearly do not care about other people’s property or safety. They may have taking the incident more seriously since it was a company vehicle I was In was damaged or my child had been hurt.
