El Charro Restaurant

First let me say, the food was fine my chicken was a little over cooked but it was full of flavor so that wasn’t terrible. The service however was so terrible that I can’t imagine ever coming back. We were seated quickly but nobody came to even take our drink order until over 20 minutes had passed. This wasn’t because the place was packed. In total there were about 8 tables seated and none of them were very large parties. Our orders were finally taken and about 20 minutes later the food came out, which is fine, I’m willing to give the kitchen time to cook the food. But when the food was brought out the food was basically tossed on the table. My girlfriend asked for a side of sour cream which took more than 5 minutes to get. So she started eating without it rather than letting the food go cold. When we’re finished it took another 20-25 minutes before the waitress came to take our plates and give us our check. We tried several times to flag her down, but she was rarely in the dining area, and when she was she outright ignored us. We did everything short of physically stand in her way to force her to acknowledge us. I have never experienced such terrible service. And it doesn’t make sense. Forget the rudeness of the waitress, the time we were forced to means there was less turnover of tables (though it wasn’t very busy... my guess is because of the service) that’s just bad business and cost the owner money.
1 7 years ago (19-05-2018)

I have been going here since they first opened about 18 years ago. The food is really good. Their Hora Feliz bucket prices are the best and the chips and salsa are addictive. You can't just have 1 chip.
5 7 years ago (07-05-2018)

I come here pretty regularly and every time the service is Great. The food is fresh. Atmosphere is very welcoming. The hostesses are beautiful and management attentive. Awesome experience every time.
5 7 years ago (17-03-2018)

Sweet tea was not sweet. Pretty sure it was instant tea, not actually brewed. The salsa was just flat and watery. You can get way better at the store. Those 2 things alone are a big deal. The food itself was true to the countries they say it's from. Nice place inside and prices were normal for the area.
2 8 years ago (04-12-2017)

Food not seasoned no silverware at the table very bad service. Don’t waste your money.
1 7 years ago (03-06-2018)