Electronics Master Car Audio ( EMR )

As a media personality, university business professor and brand endorser, I know first-hand how important customer service is. Saturday, March 4th, I had one of the most unprofessional interactions via phone call with one of Electronic Masters employees. It even seemed threatening. Multiple missteps have taken place since my car was serviced by Electronic Masters...none were my fault. Ranging from incomplete service, part not on time, disconnected ac and more... I explained to the employee that I was an upset customer. I never used profanity nor raised my voice. The employee wasn't only rude to a customer who had every right to be upset, he ended the conversation by telling me to bring the car if I want to (in a threatening manner) and hung up in my face. I am having my assistant bring the car tomorrow morning as requested by Mo (due to my work schedule). My radio unit is to be changed and my AC restored from whatever happened last time. Let's hope the next experience is a good one...it's best for all parties involved. If the experience tomorrow is professional and appropriate I will update my rating, update this post and not take it any further. My request is simple; courteous service and respect.
1 8 years ago (04-03-2018)

I just went there and I was quoted one price for installation of a system with DVD screen and back up camera. Back in Dec But now they are exaggerating the labor and time it takes to install and are doubling the price for the same system. I have been wanting to purchase since before Christmas. Now I have to find either the Koreans or Vietnamese shop for a better real price.
1 8 years ago (09-03-2018)

Great shop for viper installs, remote start and alarms, and diagnostics. G35/G37 taken here.
5 8 years ago (13-03-2018)

My dodge charger SRT needed a complete new sound system. I gave them a budget, $1000, and they told me it would be fine and I would have a great system. I was okay with paying more initially, but I was told my initial investment would do the job. After leaving the car there for 10 hours, I had a friend pick it up. Upon hearing the system, it was apparent that something was wrong. The entire system sounds just terrible. The 12inch sub was bouncing around in my trunk with nothing to hold it down. An ABSURD amount of crappy bass comes from my door speakers. And a foot print was on my sub in the back. I called them, and they told me I needed another $700 to make my car sound good. Personally, I don't want them messing around in my car anymore. The manager was on vacation, and never once thought to reach out to me like I had asked.
1 9 years ago (11-07-2017)

If you are like me, you usually check reviews on business establishments before spending your hard earned dollars on rewarding yourself with a new system for your car. After many references, and reading some pretty great reviews I decided to give these guys a shot. I would just like to say WOW I was seriously impressed. These guys were absolutely amazing! First off, working in retail I tend to be very observant of customer service, for a shop like this to display such excellent manner and professionalism it sort of threw me off. Honestly I'm so use to being rushed and intimidated by sales rep trying to push their products on me. But this was not the case, the staff here were extremely educated about just about everything when it came to my questions and concern. Second, I loved that they went above and beyond for me.(I won't go into what exactly happen it's too long) but These are redeemable qualities I look for when doing business. Truly made my day knowing that I'm not just leaving my main vehicle in the hands of some strange place where literally anyone can do malicious things like stealing parts or rigging my whip. Last off, the quality of the products here are some of the top tier products on the market, and I love that they don't. Charge me an arm and a leg for it. Way to stay true to great quality and being a great contender with your competition. In conclusion I was very impressed with my service here. I will definitely check these guys out in the future! The north approves!
5 10 years ago (04-12-2016)