Elite Tours of Atlanta

This company was highly recommended from someone I trust. However, my experience did not match the reviews I read and considered when booking this company. This was my first time chartering bus services, and the owner provided us a discount on the cost, however, it was not worth it in the end. Many of my questions remained unanswered regarding the rules and regulations, processes and procedures of the bus and driver; there was a lot of information that was not disclosed in the contract or on their website; when I questioned the issue, the owner treated me with disdain and bullied me; they were not forthcoming re their hotel requirements for the driver which began the downfall of our relationship with this company; the driver was super late, not friendly and brought her toddler on the trip (whom several in our group assisted with tending to the child); the owner was not truthful when we called re the drivers eta among other things; the bus was old and not as advertised with cracks peeling paint and the bumper distached; the washroom HORRIBLE (I had to purchase deordorizers to mask the smell as the toilet wouldn’t flush) and the bus was not clean and had an odor; the TV held together with tape; holes in the seats; even though we provided an itinerary as requested, once at our destination and coordinating our outing, we were told by the driver she could not take us due to DOT regulations (information I requested in the beginning and did not receive); the trip back the washroom was even worse and had not been disposed/emptied. Our patrons complained and were miserable. Our travel time lengthened due to making more restroom stops (we had children on the bus). I have photos and a video of the leaking emergency exit when it rained during our trip. I do not feel my expectations were unreasonable and would have appreciated full disclosure of information in the beginning. I learned a number of valuable lessons from this experience. While I will charter a bus for our next trip, it will not be with this company. The best part of my experience was the fact the adults and children made it to our destination and back safely and I now hve a clearer picture of what to look out for in other charter bus companies.
1 7 years ago (28-02-2018)

We used this company for Spring Break, we will definitely be using them next yr.
5 7 years ago (02-04-2018)

Let Elite do your diving! We had an amazing ride to Washington! Clean Bus and a Courtesy driver that got us there safe and on time!
5 8 years ago (30-10-2017)

My family has been using Elite Tours for over 5 years. Their drivers offer great customer service and the young lady that books the trips is so nice and professional. I will definitely recommend your company to other people.
4 8 years ago (12-10-2017)

Super professional company, and overall great experience.
5 7 years ago (04-01-2018)