Elvis Presley’s Heartbreak Hotel in Concert

We stayed at Harrah’s on the Strip December 4-8, 2022. We stayed in a Mountainview room with a King bed, facing north, overlooking the roof of the casino. So, not much of a view…! We had booked daily housekeeping, but on the second day no one came. When we got back to the hotel that evening, we had to call down for more towels which were brought up quickly. Other than that, our stay was good. The room was clean and newly renovated. I found it a bit odd that the only closet was in the washroom, so we had to hang our sweaters and jackets beside the shower. Also, there was no vent in the bathroom. The Fulton Street Food Hall food court in the lobby had good breakfast options every day, and we had great pizza there one day for lunch. Staff were exceptionally helpful and polite, no matter how busy they were - and they were always quite busy. The hotel is in a great location on the Strip with a bus stop right out front although we walked most of the Strip from there. We had an enjoyable stay. Thanks Harrah’s!

Rooms are very pretty on the surface. Recently "renovated"... But once you start to focus and pay attention, it's not all too great. A budget property that isn't really maintained. Ice machine on our floor was broken and didn't seem like it had worked for months. Heat spots in the hallways, AC in the room was barely blowing air even with the highest setting. I peeked in the vent and saw the filter hadn't been changed since BEFORE the pandemic started in 2019. Room was dusty and some plugs are loose. Most of my family stayed in multiple rooms and had the same issues if not worse. In one of them it smelled very musty and in another one it smelled like sewage. One of my family members holds Diamond Plus status. We were trying to get a hold of a host to order limo service and we kept getting hung up on. We weren't sure if it was the connection or what because we were being very nice. Host wasn't all that nice though. We tried booking for the time he said was available and said he will call us back because they're having issues with the computer. Well hours pass and he said the time isn't available and wouldn't be available until 4 hours later. Something tells me he forgot and left us in a reminder notebook somewhere and tried again when he remembered. Didn't go above and beyond at all. For holding Diamond Plus we'd expect some sort of customer service. Needless to say we had a horrible experience here with just the rooms alone. We all agreed to never come back. Oh and doorless showers??? Weird.

Stayed here recently after researching more affordable hotels that were still clean and comfortable. I stayed in a mountain view room and the room was very clean and updated. There is a lighted vanity in the main room for applying makeup. No fridge or microwave. Bathroom has a large lighted mirror as well. Beds were comfortable enough. I did not spend any time in the casino or interior food options, though they are impressive and varied. CONS: Shower has no real door so it is chilly and water gets out. Check in is via machine that does not work very well could not scan my standard Texas license and the employees were reluctant to help. PROS: Updated, clean, comfortable. Door had multiple security measures. Never waited long for an elevator. Close to the LINQ promenade, Monorail, and rather centrally located on the strip. All in all I would stay here again!

We just love Harrah's! Rooms are always clean, service is outstanding, location on strip is great. Unlike a lot of casinos where it takes you forever to get out, Harrah's drops you right on the strip in the middle of it all. Awesome food choices, you could literally stay here all day and not leave. Entertainment is amazing as well... especially the Piano Bar which is free! The staff from front desks, players clubs, dealers, and bartenders always treat us so well. When we come to Vegas it's Harrah's for us. Rooms: Rooms are spacious and always clean. Love the suites!! Nearby activities: You are right in the middle of the strip, get to everywhere fast. Safety: Security is always around, elevators require key card, always feel safe here. Walkability: Easy to walk anywhere on strip. Food & drinks: Some of the best food and drinks on the strip.

Casino is ok, clean, lots of gaming options. Resort itself has limited food options. Pool area is nice, but limited space and chairs available without renting. Hotel room we were in was semi clean and great views of the MGM volcano show. Hotel hallways outside of the elevators had a distinct odor of urine. Probably could use a good carpet cleaning.

The Donny Osmond show was excellent. Staff are very helpful and friendly. However, they are short staffed. Registration or checkout staff were non-existent and you were required to use the machines. I was there 4 days and not once was able to get drink service at the machines. There is no place where you can sit down for a moment, unless you are in a restaurant, at a machine or gaming table. We had requested a room with a view of the strip, but were located on the opposite side of the hotel. We requested an accessible room. There were no bars in the shower and barely room for the scooter inside the door. No room to move the scooter beyond that point. Electric outlets were under the tables, not easily accessible. There were outlets in the side of the night stand, but plugs were so loose your cords fall out. Lighting on makeup mirror didn't work.

I love Harrah's. I went with my mom to see the Dave and Michael the saxophone and trumpet guys! They are awesome!! I recommend going to see them anytime on a Tuesday and Thursday and sometime over weekend but not sure of dates. Go listen to them play, liven up the crowd and grab a drink. If you love music you will love them.Location: 5/5

Stayed 4 nights for a conference. Room was clean. Paid extra for a deluxe room in the Mountain Tower, but the poolside “view” was disappointing at best. You get to look straight into the side of another building with a small pool between the two. There’s no fridge in the room, and the shower is also lacking a door. You also get to listen to your neighbor flushing their toilet. There was no “Do Not Disturb” card to place outside the door. The body wash was bone dry. We requested room service to not enter the room for the duration of the stay when checking in, but that went ignored. Hotel security alarms went off 3-4 times for no discernible reason. Be warned, there’s a $60 early check-in fee if arriving before 4pm.

Overall, one of the worst experiences I have had. Our rooms were not the correct rooms. Staff changed our booking without asking, then downgraded our rooms without compensation. We spent over 7 hours on several front desk trips trying to rectify the issue with staff that obviously does not communicate with each other. Our rooms had stained towels, broken equipment, and the non-smoking room had a bag over the smoke alarm to mask smoking from the previous guest. When asking to extend one night the manager and check in agent first questioned if I could afford it because "it was really expensive", the laughed and joked under their breath when they overhead my girlfriend was flying in to ask to marry me. This was a manager joking about a customer with a staff member he was hitting on when we walked up. Completely unprofessional. The bell hops lost a package they later found, and the only response was "oh well". Another two hours out of my day to push to find the lost package. Our vehicles had been broken into several times at this location. This is apparently a known fact with the valet staff. We were promised valet parking because of prior issues which never happened. The only compensation was a two-night discounted resort fee. We emailed the corporate email with our concerns after the fact, zero response. My advice, spend the extra money and stay somewhere else. Definitely not worth the couple hundred saved when you've had thousands of dollars in damage to your vehicles, and rude/disorganized staff.

Clean and hotel was fine but the customer service is lack luster. In my multiple interactions online and on site felt like either they have no ability to help or don't care. Was quoted the wrong price when I had to change my room and after 3 times calling into support and once in person was promised to have management review and get back to me still zero replies. Had other interactions on site not worth typing out just know plenty of other great hotels I can pick from on my next visit.