Emerald Medical Supplies

We rented a wheel chair for my 90 year old mother twice. The chairs were delivered to the Holiday Inn Vacation club as directed. Their prices are fair. The chairs were pick up as directed both, time and date from the concierge. We will definately used Emerald again when visiting the Las Vegas strip
5 7 years ago (15-05-2018)

I called all over the valley, looking for a knee brace. I'm 6'4" @ 330 lb and no one had it but emerald did. Thank you
4 7 years ago (26-03-2018)

Quick service, durable rental, and advice on purchasing a wheelchair ourselves.
5 7 years ago (30-05-2018)

Terrible experience. I reserved a wheelchair for a disabled relative who was coming to visit me here in Vegas. I was sent a confirmation that clearly states free delivery to home or hotel. I received several calls in a short period of time (I'm a teacher so cannot pick up my phone during class time) and I called back when I could. I told the person who answered that I was returning a call from an employee and that it would be difficult for me to receive a call during business hours that day. I asked to please speak to that employee. She then gave me another number to call and it turns out it was the employee's personal cell phone and she wasn't even in the office. The second employee wanted to know why I was calling her there and that she did not have any of my paperwork. I called a business to return a call and that was the number I was given!! The employee then recovered and told me she had called to ask me if I was either going to pick up the wheelchair or if I wanted to pay the delivery charge for home delivery. I was perplexed since my confirmation said Free delivery to your home/hotel. She again stated that there was no free home delivery. I then asked if my family had chosen to stay at a hotel they would get free delivery. She said yes. We went around and around for a few minutes. It is an absolutely absurd policy. It's more of a hassle to get into any hotel in Vegas then to deliver to my home with ample parking right next to my door. Needless to say, these folks use deceptive advertising and treat locals terribly. I cancelled my order and had a good experience with another company (Scootaround) who happily delivered for FREE on a day that their office was even closed.
1 8 years ago (04-03-2017)

I have used Emerald Medical on several occasions and have to say that the service is fantastic and the people who have helped me are very, very helpful! I called yesterday with a last minute reservation and it was like talking to a friend. She was polite with a great sense of humor, while being very professional. She clarified all the information and even caught when I said the wrong delivery point. Thank you so much! Now I get a nice weekend:)
5 13 years ago (14-09-2012)