Empire Parking Service

UPDATE: Dispute team reached out and said that I would need the receipt that was never provided and a credit card/bank statement showing payment does not prove payment. SCAMMERS!! Booted my car at the new realm brewery. I paid for parking and came out to a boot. I thought it might be a typo or something on my license plate entry online, but after looking at more reviews I am inclined to believe they just scammed me. I was also not provided a payment receipt it is on my credit card statement though. I had to pay $75 to get the boot off and was told I would need to file a dispute online. I provided the credit card statement showing the payment and everything. ABSOLUTE SCAM OF COMPANY. Any business who does business with them needs to do more due diligence and end their agreement. We have to put these parking companies out of business.

The newest scam! I paid for the boot to be removed at my new apartment’s parking lot. The technician came remove the boot. And LITERALLY came back and reboot my car. I literally saw him as I was coming to move my vehicle. He also lied about having no record of my transaction. As if he was not the one doing this! I also physically provide him email receipt and text notification. There’s no number to call to speak to management. I had to pay again!

This is by far the worst towing company I have ever dealt with!! The guy who answers the phones literally cussed me out! I asked to speak to management and he hung up on me. I received a boot because I could not renew my parking online and I was not near the apartment complex. I called the apartment complex to let them know and they stated everything was resolved. I got back and a had a boot. I told the guy on the phone this as well, and he still proceed to call me out my name. They need to be shut down immediately!

This company is a scam and are stealing from people. They need to be shut down. Zone 5488 located in Cyan Apartments on 3380 Peachtree Rd. We booked an Airbnb and followed instructions to pay for the visitors parking on the lower level and we still received a boot. It’s very convenient for them not to respond nor follow through to text or emailed when the boot was taken off after paying the fee so they can give answers on why. Still trying to get in contact on why this happened after the spot was paid for.

I wish there is less then one star I would prefer to do that. I will never imagine to come this place again. At night it was cold raining and we drained out by driving almost whole day from NC. When we reached Atlanta we thought just grab the food from krog street and would pay for parking and leave because at paying station it was long line and we wanted to avoid that. When we reached back our car was peddled and a sticker was on our window. There was no one for help with customer service on phone. Luckily when we were able to talk to some after our 40 min. Of effort they said if the technician doesn’t show up from past 1 hr. Feel free to call police. It was only one us there were 2 more families facing the same situation in cold and rain. #No help#no phone service# paid$75#waited an hour to resolve the issue. Try to avoid this situation and Please be careful before going there.

This company is extorting people and I intend to sue. I parked near the Illuminarium, paid the $3.00 at the machine, and the screen said 'Please remove card', as if the transaction was done. I didn't receive a receipt. I normally would've tried to pay again, but there's a sticker on the machine which explicitly states: 'If your receipt does not print, your transaction is automatically logged in system for parking enforcement.' So I went on about my evening only to return and find a boot on my car. What they're doing is illegal.

If I could give less than 1 star I would. My car was booted at the New Realm Brewery along with several other people. The evening that it was booted the company's online paying service was down so they could only accept cash. After several phone calls trying to explain the boot was put on in error, I was told I could contact the dispute department, as long as I showed proof that I paid for parking. To date: I have called multiple times, only to be transfered from one voice mail to another; and have emailed several times. This company clearly acts in bad faith and they are perfectly ok scamming people out of their money.

The person who answered my call was rude and toxic and dehumanizing. He told me if I was worried about being alone in a parking lot at night I shouldn’t have been booted. He also tried blocking me in the parking lot by getting out of his car and leaving it there blocking my exit. He was driving a black mustang.

I was unjustly and randomly booted in a parking lot with no other explanation or option to get my vehicle without paying this fine. This is the BIGGEST scam because they have no way to validate their claim. I had to pay $75 in order to get my vehicle so I would be able to get my vehicle. There was no one there for me to talk to and the security officer in the area was rude! I am disputing the card charge.

If I could give NEGATIVE stars I would do that in an instant. We parked where the attendant told us to park. Only to come back to boots on my car. The tech gives us a number to dispute the charge of removing the boots, but it don't work. DON'T USE THIS PARKING LOT!!! Save yourself the money, and the hassle of waiting for the tech to come remove the boots. You think you're be charged $20, but your end up for more for parking.