Enterprise Rent-A-Car

Wow!!! I'm extremely pleased with this location. I hate long reviews so I apologize this is long. I reserved a car online for a 6 pm pickup. Thankfully, I received a call from Emma the day before to let me know they close at 6 so to come a little early. I appreciate the excellent communication. I arrived at 5:15, the car was ready, the process was fast and simple. I went to return the car the next day. Again, quick, simple, straight to the point. No hidden fees, no surprises. I should have took names because the two young men I dealt with really represent the company very well. I will be back based on their customer service alone.

This place has huge problem treating people with respect and I saw that the moment I walked into their office. Their employees lack the minimum understanding of customer service. The employee who helped me was pushing me to accept the things that I was not interested in. He gave me a car which was 4 years old a2020 Toyota Corolla, poorly maintained and drives awfully. I went back to drop the car after I learned that the car was not good, but I forgot one of the keys at home and took the car with me anyway. He thought that I don't even know how to drive and was asking me foolish questions about safety. I will never go back to this place again and never lease from enterprise. Finally, they charged me for two days because I returned the car one hour and 30 minutes late.

Great service directly from the auto body shop, easy check in, after hours drop off. Very easy and nice vehicle too. Bonus it was the same vehicle my drives daily.

So i get the car on friday it smelled like heavy cologne ,didnt think much about it , brought it home put it in the garage and i didn't need it till today/sunday .when i got in the car it smells like cigarette smoke that they tried to cover up . and the car was not cleaned before i got it.

I've used this location now several different times now, since the auto body shop is only about 8-9 away. From the first time I've used them to just recently, I have been greeted with nothing but kindness. Even after a last minute cancelation, then in the same week a short notice rescheduling and accommodation. Absolutely amazing!!!

They gave me a car with expired tabs. When I picked up the car and was driving home, I noticed the hood was shaking. I pulled over on the highway and checked the hood. It was not shut all the way. The car leaked about 6 spots of oil all over my newly sealcoated driveway. The staff was very friendly. My insurance covered the rental. 3 days before my agreement was up, they did upgrade me to a different car at no charge.

I just went to pickup a rental from Enterprise and they rejected my Mastercard. I then went to load money on my Visa and Enterprise rejected that? I also asked if I could pull $300 from an atm and they said no. The guy was real rude and seemed to enjoy I couldn't pay for it. He tried to act like something was wrong with my card when it was clearly their system rejecting it. They said I needed to open a bank account and get a new card just to rent a vehicle. So I had to cancel my Windy's collision center drop off again. The short white balled dude was smirking the whole time. They use a dumb tablet to run your credit card, so no 4 digit pin verification. Funny, I rented a car from Enterprise in Florida with the same payment method and had no issues. I will never do business with them again.

Customer service was excellent! Another car rental company fell through, and Enterprise of White Bear was quick to accommodate as I needed a car on the spot. Unfortunately, my car had gotten stolen and needed a rental car ASAP. Sam was super helpful, provided a truck that was brought in that morning and cleaned it up while I was there. Plus, he made the paperwork and process seamless. I was so thankful they had a truck available since that was my daily driver and preferred vehicle. Thank you Enterprise for always providing great service no matter the location. You have earned a loyal customer!

Called to get a vehicle through my insurance due to hailstorm damage making mine undrivable. They set me up with an appointment 3 days later, bummer, but the best that they could do as they wererunning out of vehicles. Very happy with my rental van. Process was smooth and the representative came out anotated previous scratches, door dings, then showed and explained how to keles start the hybred van. So far so good. Still waiting on the estimate and repair of my van.

Great friendly service. The car I got was a little small. But otherwise, it was a good experience.