Estrada Dental

Well if it was possible to give Estrada Dental and its owner a negative TEN STAR rating I would have, for the experience would more accurately reflect the rating. ALL MEDICAL AND DENTAL OFFICES NEEDING SUPPLIES: please let this be your word of WARNING! You will be left with nothing but remorse and frustration over saving a few bucks on equipment/repairs. Avoid all that and the constant deceit from Hank who does NOT keep his word and do not waste your time with this company. Recently had some technical issues on a DentalEZ treatment chair where the chair would go up and down, would recline but would not go all the way down to have the patient paralleled for treatment. For a small dental office with only four rooms 2 treatment, 2 hygiene, having one of your two treatment chairs become inoperative sets off an issue. Our trusted Benco repair man tried to locate the necessary components but the manufacturer had discontinued those pieces so it left us no choice on purchasing a brand new chair or looking to someone who can sell us the missing pieces at a reduced cost. At the time, Estrada Dental was recommended for they have a surplus on these chairs and would sell us the components that were required. Not sure who decided they’d be a good recommendation as I should’ve checked their existing reviews online which also reflect how terrible and incompetent they’ve been to other companies previously. Hank stated that while he can sell us the components, it would be “sooo much easier” to purchase an entire new chair instead, for he has hundreds of them sitting in a warehouse should’ve seen where this was going and what type of business man Hank is when he initially mentioned his vast amount of chairs. We remained steadfast and tried to stay in contact with Hank to get an estimate with regards to him coming down to San Diego from Rancho Cucamonga to complete the parts repair and get our treatment room back to full operation. He dodged calls and failed to return text messages. He gave his price and we paid it but the first ominous sign that set off a red flag was setting a date to arrange the repair which was constantly delayed. We would reiterate that this chair repair is a priority for the office and the logistics of running a regular clinic/business hours and patients coming in/out from treatment and hygiene is something that needs to be managed. He delayed the repair until the day before Thanksgiving, I would say almost a full two weeks from the day of consultation. Apparently Hank decided the repair was finished when he received HIS payment because here we are, three weeks later, and the repair for the chair is still incomplete! The request for the chair switches was delayed and even until today there is no shipment and a flip-flopper about when they will arrive. Hank still fails to deliver even the most basic communication skills, and at this point we just want our money back for the inconveniences. Due to his experience and what we thought was a reliable recommendation, we decided to give them a try but our hope for a smooth restoration was short-lived. I would’ve avoided any altercations with Estrada Dental if I had known the trouble and distress it was going to cause me and my team. This experience was NOTHING of satisfaction.

Large supplier of dental equipment and accessories, I have been a satisfied customer for 35 years. When something goes wrong I have always received technical support, spare parts and warranty, thanks Estrada Dental for being part of my team.

Selling old broken stuff DONATED to them from offices that upgraded to new quality stuff from benco, shine ect. IF they ever show up... the equipment will be wrong or substituted. save your headaches stay away from this junk yard.

Simply the best service and parts were right too!

Rip off. Broken Equipment