Reviews
In response to Abdul -- I have been frequenting this location for over 3 years now and the "Joe" you are referring to left this company before I began coming to Executive Cleaners. I know the current manager at the Urbandale store has never laundered a sweater/pullover shirt of mine unless the garment specifically says "Do Not Dry Clean." She is very attentive and genuinely listens to customer requests. Unfortunately, there are people that bring in clothing that was previously damaged elsewhere and try to get the items replaced or want store credit, etc. I'm not insinuating that you were, I'm just trying to convey that procedures and staffing have changed from several years ago, and this review is really no longer relevant. In my experience since 2019, if there is ever a question or concern, I have found it is appropriately addressed and resolved at this specific location.
What time do you open, really? I took my suits to be cleaned - had a 930 am appointment so figured I had plenty of time to get my clothes out seeing the hours are stated at 7a-7p. I pulled in at 755a and no one was in there! I spent the next 45 mins calling, no answer. If these aren’t your business hours then please change them. If people like me are in a crunch and need item’s immediately it’s be nice if the business would actually be open when they say they are!Services: Leather & suede cleaning
When I go to a dry cleaners, I typically need something to be dry cleaned only. I am very well capable of washing my own clothes without having to pay someone else to wash them for me. I have not had any bad experiences with having sweaters, pullovers, dress shirts and pants being dry cleaned...until recently. I took a blue Calvin Klein pullover to this dry cleaners with the intention that it be dry cleaned despite the manufacturers cleaning instructions that it could be washed. Two days later after picking up my dry cleaning, when I arrived home and put my dry cleaning away, I noticed that the pull over was damp and that there was some discoloration in certain areas of the pullover. I was so upset that I decided not to go back to this dry cleaners. A month later, I did go back to have a sweater dry cleaned. At that time, I complained about my last visit. I was informed that my concerns would be conveyed to the store manager and to bring my pull over back to the dry cleaners to be examined by the store manager. The next day I brought my pullover to the dry cleaners. The store manager examined the pullover. She stated that she would send my pullover to their main dry cleaners to have it examined there. Later that afternoon, I received a voicemail from Joe who said that he wanted to send my pull over to the FTC to have it analyzed to see if it was actually washed. Two weeks later I received a letter from Joe along with the report of the analysis from the FTC. The pullover was washed. After leaving and receiving messages from Joe, I was not going to get reimbursed for the cost of the pull over that I received as a gift from a friend who spent $75 for me to only wear it one time. The fault laid with the manufacturer. I have had other pull overs dry cleaned before at this cleaners and have never had a problem with my requests being followed through. I expected my pull over to be dry cleaned and not washed. THIS IS THE ISSUE. If they were not going to follow through on my request then they should have notified me that they were going to wash my pull over. If that would have been the case, I would have picked up my pullover and gone somewhere else. I don't believe that I would ever recommend this dry cleaners to any one else. My roommate and I had found another dry cleaners that does a much better job and they LISTEN TO WHAT I AS THE CUSTOMER WANT.
They couldn't clean my Red fringe suede jacket. They had to send it to Minnesota and they wanted 70 or 80 dollars . I wouldn't have gotten it back for 5 months.
Have been using them for years. Easy drop off and fine customer service. Had one issue with a damaged piece of clothing but they took care of it with no hassle.
Always done right, on time and with a smile. No worries here!
Couldn't give it a zero but that is what is deserved. Not a trustworthy business.
