Reviews
I learned about Express Mobility after the original company I had reserved a mobility scooter from canceled my order at the last minute. The hotel concierge at the hotel recommended Express Mobility and while they were more expensive than the first company, they came through and made it possible for my grandmother to get around during our visit to Washington DC. Delivery and pickup were easy and seamless. I highly recommend this company. The price is the only reason for 4 stars rather than 5, but given the circumstances the additional cost was absolutely worth it.
I got to DC and shortly thereafter had a back wheel come irreparably off my four year old chair. This was a Friday evening. I called Express Mobility at 10 on Saturday and had a quality rental power chair at my hotel before noon. Was able to enjoy 3 full active days in DC. Thanks! Owner is friendly, and efficient and professional. Hopefully won't need again, but if I do, I won't worry.
Absolutely amazing service. Used their go-go scooter for a 3 day festival and only had to charge it 1 time! Excellent service! Same-day on-time delivery, great pricing and friendly and communicative! ZERO HASSLE! I wouldn’t have been able to even go to the festival without this service at all. I was so excited to learn how easy their service was! WILL DEFINITELY USE AGAIN!
Avoid this company!! Very poor customer service. Lack of communication with customers. Will never rent from them again and will not recommend them to family & friends. They wasted my time waiting for a scooter delivery that they texted and emailed me the morning of the scheduled rental that it would be delivered to us by 10am. Waited from 9:30am to 11am then called. Claimed to not have my reservation but called me back to tell me that they delivered the scooter to the hotel concierge the day before but never bothered to inform us. Claimed the texts and emails I received were automated. So how is the customer supposed to know the scooter was sitting in a remote storage area of the hotel? A courtesy email or text would have sufficed to let me know the scooter was delivered. Instead we wasted a full morning of a $175 per day rental.
I rented a scooter last weekend form Express Mobility for the weekend and it was at my hotel when I arrived. It was clean and fully Charged. It was so nice having the Scooter at the hotel! The DC Metro public transportation were accessible. I did not have to worry about getting around to the Museums and National Parks. I was able to use my Scooter in Downtown DC also. I highly recommend renting from Express Mobility Services.
I traveled to the DC Metro area at least Three times a year for the past 4 years. I use Express mobility services for my scooter needs every time. They have been very reliable, punctual and have very competitive pricing. Once as I was getting ready for a meeting, before I left my hotel I had problem with the scooter I rented from them. When I called the company, the phone was answered immediately and their service man came within 20 minutes. He took care of the problem and I was able to get to my meeting on schedule. There service men had good sense of urgency, he was very professional knowledgeable and courteous. I couldn't say that about any other company I used before. I will recommend Express mobility services to anyone that needs their services."
Customer service was top notch. Easy communication and delivery of the scooter to our hotel. Made our vacation so enjoyable. Would definitely recommend Express Mobility for your rental needs in the DC area.
I contacted Express Mobility Services last weekend to rent scooter for my aunt who was traveling from out of state. I must say the customer service I received, such as the quick response, politeness and accommodating with short notice to have the scooter fully charged and deliver at the door. Definitely exceeded my expectations. I completely recommend to anyone to give Express Mobility Services a try!!!
I was very pleased with Express Mobility. Excellent Service!!! The scooter was waiting at the hotel on check-in. There was a problem with the battery while we were at the Museum and after calling about it we had a new scooter delivered to us within 15 minutes! I would certainly recommend Express Mobility to anyone who needs mobility help. Thanks again. Joanne, NC.
Easy and excellent customer service. Looked for an electric wheelchair for my mom for a quick trip to DC last minute. Thank you for the delivery to our hotel this was a plus. My family and my mother really enjoyed their short visit to DC. I’ve never seen my mother so happy and not feel like a burden by not being able to walk with the family. It was a great choice for us to rent and thank you for providing this service, which isn’t easy to find for senior citizens or people who have mobility challenges. We are truly greatful. It was a win-win for the entire family and my mom was able to enjoy the National Mall and see the White House with ease. It was also fun to see her learn how to use her wheelchair, we even did a trial run on our hotel floor. Can’t thank you enough. Thanks and God bless!
