Extra Space Storage

I had a wonderful introduction to Extra Space Storage by Kyrah Duck on Seminary Road, VA. She was pleasant and well informative about the options available to me regarding leasing space there. Kyrah went above and beyond to ensure everything was thoroughly explained and personally viewed.

Great service from store manager Kyrah! Very efficient, knowledgeable and friendly. Thank you so much. Highly recommend.

Kyrah, was an absolute pleasure! She was clear, precise and professional. Answered every question without hesitation and made the entire experience pleasant. The definition of customer service!

Great service from Kyrah! Very friendly. Thank you so much. Highly recommend.

I find it hard to believe this company has so many positive reviews. They must be paying for them. They raise their rent by a lot on a regular basis without ANY notice to customers whatsoever. I called more than once to ensure they had my correct contact information, but still no notices. We gladly moved out last month and followed the process they provide - give notice, move your things out, take your lock, notify the office, receive confirmation from the office. We did all this and they charged for another month AFTER WE MOVED OUT!! We had even turned off automatic payments on our account and they charged anyway! One of the worst experiences I've ever had with a company. Stay away from this place. It's no surprise they have class action law suits against them. If you're already here, make sure you tell the bank not to process Extra Space charges after you leave!

Clean, everything was fantastic! Kyrah was very friendly and helpful and an amazing personality! No complaints. The very few repairs that were needed, were always followed up on in a very timely manner.

Larren Lott, the Assistant Store Manager was amazing! She provides outstanding customer service and care. 10 stars!

Kyrah was a breath of fresh air. She was very knowledgeable and quick. She was very helpful from start to finish. Great facility!

Kyrah was amazing at assisting us with our rental. Everything was so easy when we arrived took all of 2 minutes!!

The employees at Extra Spcae Storage were extremely nice and professional. I didn't have to speak with them much, but when I did, they went above and beyond.