Eye Associates - Cherry Hill

Dr. Ricchiuti is great. My family has gone to him for years. He diagnosed a rare ocular disease in my daughter which was treated early. The staff is friendly and welcoming and COVID restrictions are in place. Make your appointment today.

I scheduled an appointment for my family member well in advance. They have called me twice to cancel the original appointment and the rescheduled appointment, due to their scheduling issues. The standard of service is low.

My mom and I scheduled appointments on March 15 for today, June 1. We tried calling five times before March 15, and no one answered the phone. We got no confirmation of our appointments today, but we showed up at our scheduled time. The woman at the desk had laryngitis and was coughing, which isn’t very comforting during the Covid 19 pandemic. She said she didn’t have our appointments in their system because their system was hacked and all appointments scheduled the week of March 15 were deleted. We said it would have been a good idea for Eye Associates to send out an email to patients letting them know this happened and asking us to call if we scheduled that week. The woman rudely said they have too many patients and wouldn’t do that. She also said it wasn’t their fault. Well, it certainly wasn’t our fault. Rather than apologizing, she was very rude.We spent a half hour checking in, which was frustrating. We had our appointments. Our prescriptions stayed the same. Then, when I went to check out, the woman at the check out desk said she was busy working on other patients and wasn’t ready for us. I said I wanted to order contact lenses, and she told me to go to the optician desk. I have never had to go there before to order contacts. It was always at the front desk or check out desk. The man at the optician desk said I needed a printed prescription. He went back to the checkout lady. She said I haven’t had an updated contact prescription since 2015. I have ordered contacts ten times since then with no issue. The optician man went to the back without saying anything to us and was gone a long time. I didn’t want to wait any longer, so I decided to leave, which is very frustrating because I really wanted to order the contacts. The front desk staff made it a very unpleasant experience. Update: The next year and the place is still horrible. They never answer the phone, they bill incorrectly, and no one responds when I try to resolve their billing issues.

There should be a zero star rsting for this company. I've visited offucess in Cherry Hill, Vineland, and Blackwood. Each visit is never on time. Today I had a 730am appointment. The first from what I was told. No other patients in the office and I still am in the waiting room at 745am. This place is an embarassment. Save yourself the trouble and head somewhere else. This is the third time this has happened to me in this organization. Totally unprofessional. Complete lack of respect for patients time.

I give this office a 0 if I had the option. Worst customer service ever!!! my experience: Eye exam for contact and Glasses. Doctors Orders: will received " samples" with 7 days. day 14 no call. i contact the office they told me they left a voice message. I didn't received it. No big issue right.. Until Doretta stated that I needed to go to a contact lens class. I ask for what i been wearing contact for 30+ years. you sure you have the right patient? She places me on hold.. comes back "am sorry we need to schedule you another appointment". i told her okay thank, you scare me thought you had me mix with another patient. Doretta stated sarcastically.. " Nothing to be scare of its just a class" ! I replied ' it is if that's not what the doctor ordered and you are reading my chart... Doretta response "look when you come in just scheduled the appointment".. WHAT IN THE WORLD IS GOING ON HERE... DID I MISSED SOMETHING? ITS MY HEALTH MY EYE AND I WANT TO MAKE SURE YOU ARE READING MY CHART... DONT GIVE ME ATTITUDE GIVE ME WHAT THE DOCTOR ORDERED... RUN AWAY FROM THIS PLACE... UNTIL THEY CHANGE THE STAFFING...

I have been waiting for over a month now with no glasses. I addition to waiting for call for my contacts that seem to have been sitting there for a week until I called. The reason stated was, “I didn’t get to your box but it was here”

Truly could not have been a more terrible experience. Dr. Richiutti was not able to do his job and yelled at his patient in the process! My eyes were dilated before the exam and when I told them that would affect the exam, they said I was wrong. When adjusting my prescription, I couldn’t read anything unless I squinted. I told the doctor this and he told me “it’s just because your eyes are dilated” you can see just fine. I left and could not read so much as the giant green signs on the highway. I made another appointment to get this fixed and the doctor refused to come back and see me. He instead sent his technician in with 5-8 different pairs of contacts, without ever doing a proper exam. When I demanded he came in and did the exam, he came in YELLING. when I still couldn’t see clearly after the exam, he threw the ophthalmoscope back in my face and continued yelling and asked “if I wanted him to make up a prescription”. He then told me he’d just “rewrite my prescription from last year”. So, I wouldn’t suggest ever coming to Dr. Rachiutti, unless you do not want to see! My annual eye exam totally wasted + q copay and I still can’t see!

Over the past 2 weeks, I called twice and left messages and I requested an appointment via your online portal for yearly eye exam appointment today. No one called me back. Today I called again for the 3rd time. Was told by the phone receptionist that I cannot schedule myself and my 2 daughters on the same day I explained that I single parent and wish to minimize how many times we have to enter the office. I was told that I could not be helped. I left a portal message with the above complaints and within 5 minutes I received a phone call from their staff that their office manager apologized, and would absolutely accommodate the three of us, with the provider of my choice. The individual on the phone also said she would look into why phone calls are not being returned. I appreciate the accommodations and steps their office manager is taking to improve the quality of care and patient relations during this difficult time that the Covid pandemic has placed us in. I have been a patient for many years of Dr Ricchiuti and Dr Shah. Their eye glass store is wonderfully stocked and their staff has always been patient, polite and accommodating. I'm glad to see that they are working hard to continue this trend.

I am very disappointed not in the Dr that treated me three months ago. But the new company who took over n have destroyed the atmosphere for the clients n workers. Sad to hear so many people have left. When a company takes over another one u think they would be honored to carry the work of excellence and work the previous company has done and sad this one has destroyed it . I don’t know how I will feel when I go the next time but if I have to I will leave it also sad day for that Eye Associates and their employees and theirs clients they have great doctors they did I don’t know about the new ones.

Eye Associates of Cherry Hill seem to be efficiently run. The eye appointment took longer than I expected. My appointment was for 10 A M. I did not see the Doctor until 11 A M. Hopefully next time it will not be so long as they have my info.