Eye Care for Animals

Nick was incredible when I had a pet eye emergency. He took the extra time to listen and help me find a solution. I’ll always be grateful for that kindness. This is a fantastic location.

-Took my dog here in May of 2022 wanting them to assess if he was a candidate for cataract removal surgery -initial examination yielded a diagnosis of dry eyes and an almost fully formed cataract in one eye and a partial cataract developing in the other -he was prescribed Diclofenac and cyclosporine eye drops -I made clear that I wanted him to be tested to see if he was a candidate for cataract removal surgery -it was told to me that they would perform the test upon the next visit - end of visit 1, i was charged ~$330, and told to reschedule for the test at a later date -2nd visit occurred in September of 2022 -arrived and the doctor proceeded to do another routine examination -doctor reported on the progress of his previously diagnosed conditions -I asked if they were going to perform the test to see if he was a candidate and the doctor said no -I asked why not, and she stated that it had to be scheduled in advance. I reminded her that she had said that they would do it on the next visit after the initial appointment. She denied ever having said that previously. She also told me that it was her professional opinion that my dog was not a candidate for cataract removal surgery based on the retinal degeneration she was seeing in the eye that had only a partially developed cataract. She said it was her professional opinion that even if we removed the cataract that he would just be blind anyhow because of the retinal degeneration. -end of visit 2, i was charged another few hundred dollars and I left devastated thinking my dog was going completely blind and there was not a thing I could do about it. -called Veteranary Opthalmic Consulting in Upland and was seen in November of 2022 -upon the 1st visit they wasted no more of my money and performed the test to see if he was a viable candidate for cataract removal surgery the same test that I went to Eye Care for animals twice trying to get performed only to be told I was probably wasting my time -it was determined that my dog in fact was a viable candidate and we scheduled the surgery for December of 2022 and the surgery was performed on the scheduled date -it is now January of 2023, both cataracts are gone, my dog has his vision completely restored, and there is absolutely no sign of retinal degeneration in either eye! Please use this review as guidance when choosing where you will take your beloved pet to be professionally cared for.

Nick is the best. Anyone who says otherwise has other problems in their lives need addressing. Everyone is great at Eye Care for Animals.

I don't agree with the comments about front desk, Nick. He has ALWAYS been welcoming & professional with me. He is a great representative of this place!

Nick who answers the phone is ALWAYS soo rude...why do I have to start my day with people like this? I am at his rude mercy because my dog needs her ointment. I just want to know, would he answer and be so condescending if the Dr was standing right there beside him? Nicole and all the other young ladies are great, him I could do with out...

I am so grateful for the people at this office. I brought my dog in earlier this year after another vet misdiagnosed her with pink eye. Turns out she has severe glaucoma and some other stuff and she needed her eye removed. It was very sad and stressful news to hear but the doctor, vets, and receptionist are so kind and compassionate so that helped a lot with the experience. Now her other eye has issues so we continue to see them and they are just the best. They answer any questions or concerns right away. My dog hates going to the vet but she loves to come to eye care for animals because everyone who works there is so sweet with her and they always remember us by name in person and on the phone. Thank you guys so much : -Chloe and Apani

My beagle has had her second cherry eye surgery with Dr Susan Tsai at the upland office and she is an outstanding Doctor and staff as well. I highly recommend this Doctor for your animals eye needs

Disappointed with the attitude from Dr. Susan and the $6k estimate. Looks like some are happy, some are not...