Family Auto Network

Well heck, y'all. I had a friend who was interested in purchasing a car from these folks, and I tend to help him with his financial decisions, as I'm a bit more "grown up" and have more life experience with these things than he does. He found the car, presented me with research on whether he thought it was a good deal, and I was more than happy to help him out until I saw the name of the dealership. I froze up. I nearly bought a car here ages ago. The person I worked with at this dealership personally harassed me via phone after I ended our transaction without purchasing a vehicle I might have purchased it, but the employee began to resort to personal insults about my intelligence and knowledge of cars when I expressed doubts about the purchase given the CRACKED ENGINE BLOCK in a vehicle he had assured me was "perfectly maintained" and "already cleared by" the family auto network mechanics Harassing someone for not purchasing something from you wasn't cool in 2010, and it's still not cool these days. I looked back at reviews from that time period, and since. It's interesting to me how in every single review that criticizes the business, the owner/respondent claims there are facts missing facts that are frequently unbelievable, deeply personal, or otherwise fantastic in a way that makes one wonder about their validity. With such a glut of reviews expressing similar experiences regarding the conduct of the employees and ownership, it's simply unbelievable that each and every individual posting their experience is missing key details. If you're looking for verbal abuse, my ex-boyfriend is available and might even buy you dinner - otherwise, family auto network is a great bet for some personal insults as soon as you say anything they don't like.

Car buying is stressful, especially in the middle of a pandemic. Dwayne made the entire experience super straight-forward, pressure free, judgement free, and easy. Got to test drive multiple vehicles, the one we were really interested in we drove for over an hour. He was even willing to let us have an auto shop inspect the vehicle before we bought it. We've had it for a couple weeks now, had it inspected, lube job & oil change, and so far no surprises. It works perfectly.

This was my first experience financing a car. Not only did Dwayne make sure I really wanted the van I bought. But he helped me through the entire process, making me feel at ease. Friday night I took my van home, by Monday, he was calling to check on it. I talked about a leak it had, he insisted I bring it in to be fixed. Family Auto Network replaced the radiator and now my van has no problems. The name is true, they make you feel like Family. Thank You!!!

Overall, I'd say I had an excellent experience. If I could give more than 5 stars, I would. Showed up for a test drive, put a deposit on the vehicle I wanted, and Dwayne was exceptionally easy to work with and flexible with my schedule and timeframe in regards to picking up the vehicle. Great service all around. Even took care of some minor issues I had immediately after purchase instead of leaving me high-and-dry like many other dealers would likely do. 10/10 would shop here again. -Andrew

Went in looking to get mom into something nicer than what she had. No hassle at all. The guy was chill. Stayed around to answer all our questions but didn't push or linger. Gave us the carfax first thing. It has been a couple of weeks, mom loves her car and I am happy we got a good deal. I checked the price out on Kelly blue book the dealer sold it mid price. Didn't raise the price to make a buck. I have dealt with a few dealerships over the years this was probably the best experience at a used car lot.

Used car dealerships always get a bad wrap, so that is why I am choosing to post my Good review of this place. My friend, dad, and I went here this winter looking for a cheap used car for her. The car had to be manual, excellent mpg, under 150k miles, and in very good shape. We looked at a 2001 Toyota Corolla here that fit all of our parameters. The car was a 2-owner vehicle and was in excellent working/mechanical condition. It was right in line the KBB and Edmunds value at a fair price. It was the perfect car. The owner/sales person who was helping us was mellow and normal. He didn't pressure us at all, he was honest and answered our questions. He didn't try to get us to look at any other cars. He let us test drive it by ourselves and he gave us a fair price on the car in the end. We ended up buying the car and had a wonderful, positive experience overall. I would highly recommend this place after my positive experience here, especially for a used car dealership on 82nd. :

If i could rate a zero i would... dealer assured me that the vehicle i purchased was a great buy. As im a single parent needing a bigger reliable car, i chose to purchase the vehicle. Seemed to run and drive great on the test drive, which was short concidering there was zero gas in the car. I made my trip home and drove the rig for exactly a week, when the transmission failed. Metal shavings in the pan, it was toast. I called the dealership, which they were pretty good and made it sound like they was going to help out with the expenses. Much to my suprise i had to call several times to try and get some kind of answer from them. They gave me the run around daily. Anyways, refused to help pay for any of the expenses... because they "only made 260 on the sale" .. so i was out a vehicle for an entire month trying to arrange for the purchase of a new transmission and money to pay for the labor. I will never, purchase from this dealer again. Nor wil any of my family and friends.

BUYER BEWARE!!! DO NOT SHOP HERE. I called about a car and was told it was a "solid little commuter car" with no problems and everything worked. I let them know I had to drive it two hours to get home, and they assured me that everything would be fine and the car had been checked. I sent my sister who lives in Portland to test drive it and then came to sign the papers and purchase the car. I pulled out of the parking lot and the car nearly stalled within two blocks as the gas tank was below empty. After filling up the tank, I made it about an hour on the interstate before not one but TWO tires went flat, leaving me alone on the side of the interstate at night while I waited for AAA. The spare was completely unusable because apparently at some point the car which had a "clean" carfax must have been flooded. There was water damage in the trunk and the spare tire was rusted and rotten. I had to have the car towed the remaining hour home which cost $300. After replacing the two tires, a third tire exploded on the interstate the next day on my way to work, so again I was out a tow and I ended up replacing all of the remaining tires. another $300. All four tires were completely dry rotted and the tire dealers said that the car had obviously sat for a very long time. After this, the BRAKES WENT OUT WHILE I WAS DRIVING and there was found to be a leak in the brake line and a gas leak, both due to the fact that the entire undercarriage is completely rusted out. There are panels of the car that have been repainted and others that haven't . When we took it through the car wash, the paint began to drip off and fade on some of the panels . It was completely unsafe to operate and the dealership did not put new tires on even though they had allegedly inspected the car. Then I turned on the air conditioning and found that it also did not work it was advertised with AC The estimate for that is $912. I contacted the dealers and they are unwilling to refund any money for the tow, the tires which should never have been allowed to leave the shop, or the air conditioning. They only offered to get a "discount" on having the AC repaired, but I would have to drive back to Portland. In short, I owe $2300 for a car with no brakes, a gas leak, and many other problems that was deemed unfit to drive and not worth the repairs it would need to be safe to operate. They were unwilling to help me in any way and sold the car knowing about all of its dangerous problems. I bought this car as a "daily driver" and now it sits in our garage while we make the remaining payments and pay full coverage insurance on it because we have a loan. We will not be able to sell it once we pay it off not that we would do that to anyone and will have to have it hauled away. Even parked it is a danger to our family due to the gas line leak. PLEASE don't let this happen to you. We have pending complaints with BBB and multiple other state agencies. DO NOT SHOP HERE IF YOU CARE ABOUT YOUR SAFETY!!!

I needed a good reliable car for my son and I was so impressed how they did B'S me and helped my figure out what would be a safe and good deal for my family. I was very satisfied with my purchase and the car took us across four states with not one issue thank for doing awesome business and selling us a winner! We will email back for a second car. We got a 1997 Ford contour

The only reason for the one star was because the guy lied to us. After a test drive we knew the rear brakes needed to be changed first. when we asked him he said yes no problem ill change them. we come in the next day to pick up the car he said it was ready to go brakes had been changed and it was fine. driving home was okay for about 10 miles then the grinding started again. took it into Honda dealer and wouldn't you know, brakes hadn't been changed. would recommend having vehicle inspected first