Family Vision Center

The WORST customer service EVER!! The lady that sits at the counter is VERY UNPROFESSIONAL, LOUD, AND GHETTO! She comes to work in a bonnet with a wool hat and pajamas! Yes pajamas! She looked like she just rolled out of bed and came to work. I feel when working with the public you should always look PROFESSIONAL especially when working in the medical field. The Dr seems to be scared of her so he says NOTHING about her appearance. She put in the wrong information on my Son's prescription and then got mad because I made her correct it. Please, Please go somewhere else to receive service because this place is very tacky.

Only reason why I tolerate this place is because I’ve been here for years. The customer service is terrible. This lady been here for years and still cannot get it right just really unprofessional. Am over it!!! This year will be the last.

Have bought numerous pairs from family vision center. My experience from beginning to end was flawless. From when you walk through the door and are greeted with a warm a hello, to the doctors thorough exam and huge designer frame selection. This place is truly 5 stars I will definitely be back this summer for some new sunglass.

Everyone at Family Vision was really nice and helpful. It was my first time there, so I was pleasantly surprised that they were willing to replace my daughter's glasses with a similar pair, using her undamaged lenses, without pushing a new examination or any other service that would make the fees accrue. I thought the final price was fair and affordable, especially considering that everything was done quickly, efficiently, and hassel-free.

Horrible. Glasses are never done on time. The receptionist is either racist or likes to play dumb with African Americans. I've been calling since 3 pm never got an answer. Been waiting 2 weeks for a replacement frame when I've already paid for it. Needs another receptionist and another eye doctor immediately.

I was very happy with the service that was provided. They greeted me kindly when i walked in and they were very pleasant to deal with throughout. Thorough and patient eye doctor and great selection of frames. I would definitely go back.

Needed my RT and LT number because we loved to Nevada,and they wouldn’t give it to me through email or over the phone. Other vision place has no problem with that. Sad won’t be going back or referring friends and family.

They sold me a pair of fake designer glasses and then gave me a hard time for my refund. I went to the Chanel store to confirm if they were real because I couldn’t find the style number/color online. Smh.

I went in to get new frames because my old frames had broke. The women chipped off piece of my lens while getting them in the new frame. She must have been trying very hard to get my lens in because she bent my new frames. She acted as if nothing happened and still asked me to pay the full price

Great service from Family Vision Center. Eye exam went very smooth and they have a wide selection of frames. Recommended.