Famous Footwear

The Sam Edelman boots I purchased were extremely uncomfortable and cheaply made. Since I paid with cash and did not have a receipt, I was directed to deal directly with SamEdelman.com. They are extremely unresponsive and unhelpful. If I was Famous Footwear I would reconsider my partnership with such an awful vendor, as there is nowhere to hold them accountable I have no choice to leave this 1 star review for the retailer that originally got me mixed up with this trash vendor.

The staff was great. An employee helped me find the shoes I would eventually buy. Then another employee let me know about an App I could use to pay for and get the shoes right then and there the person paying for it was out of state. All of this with them being polite and courteous as well.

The corporate office and the locations management are wonderful to talk too. Though for the second time their employees find it appropriate to blatantly lie and make up false policy accusations. Therefore, some of their employees are disrespectful to the consumer and represent the brands image negatively. If they were my employees I would have them terminated due to defamation. So far two of their current employees are disrespecting the consumer and tainting companies brand image. Their employees believe it is acceptable to make up their own policies and lie to the PAYING customer/consumer.

I had a great experience here today! Found 2 pairs that were perfect. Had help from one of the staff, who was knowledgeable and made suggestions. It was fast, super friendly, and priced well. They’re having a buy one get one half-off promo which was the icing on the cake. Thank you Famous Footwear!

I was so happy with this place after walking almost 8 miles in non walking shoes and getting a blister. Popped in here for some sneakers and was able to get a nice comfortable pair without breaking the banks. The workers in there were super helpful as well

The store itself is great, the selection is great. I will say that you can find the same shoes elsewhere for much less, and their return policy is horrible. They don't like to do refunds or exchanges even if the product is defective.

I give 3 stars only because of selection. I would term famous footwear a place to pick up "last seasons" shoes. Don't go here looking for a large selection, a lot of sizes on hand, or anything new and popular. But for the old reliables, they're a good stop.

These ladies were extremely helpful! The shoes I wanted they did not have in my size, but the sales associates were able to accommodate. They were very patient and kind! Thank you ladies!

Matt was absolutely a lifesaver when I wandered down 16th forgetting my mask in my car. I parked about 3 blocks away with a knee injury and once I arrived realized I couldn’t enter obviously with no mask! I thought about going back but couldn’t rush since I hobbled there anyways with my condition so I thought I’d call! He saved the day by handing me a package of masks at the door and I paid for them inside after putting one on! Was able to save myself a trip, pick up my daughters shoes and bought new masks because of his help! Thank you so much! I means more than you know.

This is one of the most crooked stores I have ever been to as they basically stole my money. First of all the shoe I bought from them broke the first time I wore it, when I went to to return it they wouldn't give me my the full amount that I payed for it. The reason for this is the there half off sale and I understand the basic reasoning between the return policy but when it is the product that is defective a full refund should be made. The person doing the return was also extremely rude, and passed me on to the customer service line instead of finishing the transaction. Don't shop at this Famous Footware on any famous Footware for that matter faulty products and even faultier people.