Fellow Barber

I found a barber at this shop that provided a really great haircut. But, I have had numerous appointments cancelled at the last minute. The other barbers I was rescheduled with did a poor job. After having multiple appointments cancelled, I got my haircut elsewhere for months. Just recently, I rescheduled an appt with the same barber, only to get a message the week before that they would not be available. Loved the haircut, but the customer service here is miserable.Service: Haircut

They cancelled on me 1.5 hours before my appointment. However if I cancel on them, I'd get charged see the language below from their website. Unprofessional and hypocritical. - Cancellations inside of 2 hours of your appointment time will be treated the same as a “No Show” and will be charged 100% of the total service fee.

The best haircuts I've ever had!! Been living in the west village for a few years now and used to go to Martial Vivot, which was great but $$$$. I had heard good things about Fellow Barber from friends and gave it a try. I went to Stan for the first time a few months ago and he's my new go to. He's phenomenally skilled and delightfully stylish. A sorcerer with the scissors, Stan is always reliable for a fresh cut.Service: Haircut

I've been going here for about seven months now, and I feel about 10 times better about myself every time I leave. Love everything about it

Have had several haircuts here but am afraid I won't be returning. Called to schedule an appointment yesterday and because the barber I usually have wasn't working, I was given an appointment with another. No problem. I went in and got my normal cut, a one-clip buzz. After the haircut I went to pay, and while I was leaving a Venmo tip for the barber, the receptionist charged the card I had on file without confirming the price with me, or whether or not that was the card I wanted to use. At no point was it mentioned to me that I was booked with a barber whose price was twice what I normally pay. When I called today to explain the situation, the receptionist had nothing to say except "OK" before hanging up. Just poor customer service.Services: Haircut

I cheated on FB and Eileen S once and regretted it. Looked like a prisoner of war. Never again. Forever true to Eileen and her magic scissors.Services: Haircut

I’ve tried for years to find a barber that can cut my hair affordably but have it look good not just cutting it short but leaking done character. My hair is curly! I’d highly recommend either Matthew or Susi. Both are skilled with the shears but also really nice to chat with. This is my go-to spot in NYC, and I live in Washington Heights!Service: Haircut

10/10 WOULD NOT RECOMMEND using this Fellow Barber. I have been coming every two weeks for a year and a half, but after today’s experience, I will not go there again. The receptionist put me with the wrong barber at the wrong time, and then she charged two of my cards on-file for the one service. When I called to discuss it and ask for a manager, she hung up on me. Now I’m forced to dispute both charges on my cards with the bank.

I gave Fellow Barber a visit in on my holiday March 2020 and received a great haircut. I also had a nice chat with the barber. The shop had super comfy atmosphere. Fellows products are also worth to give a try. I love the scent of the Everyday Tonic!

Edit: In one more day it will be a week and no one has reached out. If for any reason you could not find me I made the reservation under the name Jade with the same last name or provide me with an email and Ill contact you. I have short hair and made a last minute appointment a while back while I was working in the area. I saw the great reviews and wanted to give it a shot. I called over the phone and the person I spoke to was very kind and helped a lot. I got there about 5/10 minutes early and when my appointment time came my stylist was not ready which was fine. I booked with Susi who was the only one available that day and needed the sides of my head buzzed. About 15/20 minutes passed by and they had not said anything so I asked the person at the reception desk what was going on because as a first impression, waiting that long with no answer was not fun. Its not 35 minutes later and Susi was ready for me but not once had said sorry for the delay or even mentioned it which I did not appreciate. Susi only issued an apology right when I was about to leave when I feel it should have been mentioned sooner. Although Susi gave me a great cut the overall experience was not great. As someone walking in for the first time at a new salon, waiting over 30 minutes is not fair to the customer, especially when you aren't saying anything to me on how much longer you will be.