Firm Shoe Repair

The way this people work is horrible. This people placed nails on the cushion sole of the shoes, now nailed from the interior. Claimed the “cushion inside was not coming out” The nails are on top of the cushion sole inside the boots! I’ll feel the top of the nails every time I walk? . Only very unprofessional people would do this horrible work. The bottom part of the boot was chipped and the repair guy offered me to dye the part so it won’t be visible. $15 dollars per boot, to place 3/4 nails on each boot? $30 dollars total. Expensive and horrible work. Never coming back.

After a long show of his 'expertise', the man in the gold chain wants to charge over 200 to stitch a pair of black boots the price of the boots. Recommend Mercer Street shoe repair, friendly, sweet couple, fair price $65. Update: 12 months since I repaired the boots at Mercer street for $65 and they are still in great condition !!

Great service and my shoes looked great, even though they're pretty odd boots Margiela Tabi and Ann Demeulemeester Crust Boots with odd soles and heels. I found the pricing very fair. If you're looking for the absolute cheapest rate and cheap quality repairs, go elsewhere, but I found the rate excellent for the kind of work done. Was actually significantly lower than I expected for such a difficult boot; I'd actually worn through the bottom of the heel block too, which is time consuming and expensive to replace even though it was stacked leather, you have to remove the nails that extend through the entire heel into the sole, then you have to match the height of the heel to what it originally was, and you have to carve it into shape and stain it with the original color. This info didn't come from the store as justification for the price; I knew how complex it would be when I brought it in.

I came in to duplicate a simple key. The staff was friendly and did it quickly. All was well until I tested them on my door and realized that they did not work. It seems like the keys were just done incorrectly. I would not recommend this service.

Did an amazing job of repairing two of my leather bags! Reasonable pricing and will definitely come back. Thank you, Alex!

The guys are nice here but I don’t think they did a good job at all. I needed a zipper replaced and in doing so they completely roughed up the boot and now it looks super worn out compared to the other. I’m not impressed with their craftsmanship at all. $55 for zipper replacement, buffing and heel replacement.

Firm Shoe Repair is amazing. I have been bringing my shoes and watches here for years. Alex is my go to guy behind the counter. He gives a candid evalution of what can and cannot be done in terms of shoe salvation. Friendly customer service, great craftsmanship and fair pricing. I brought in a pair of vintage Moschino flats. The shoe skin had totally separated from the soles. I held little hope until I saw the finished repair...they looked almost new. The cobbler had performed magic. No repair is too small or too complicated for Firm to tackle.

Brought my shoes for repair to this place and asked if they had any better taps that will last a bit longer than regular taps. They said Yes but they are a bit more expensive. I said OK. They installed the "more durable" taps for extra price. I think it was extra $12. One of the taps fell off the next day mid-trip to work. The other one survived and made it back home. I will never use this repare shop again.

This place is the absolute best. They have SAVED multiple pairs of my favorite shoes and given them second lives.