First Mid-Illinois Bank & Trust

This bank holds their customer responsible for fraudulent charges, which is unacceptable. Over the Christmas holiday weekend in 2017, one of our cards was compromised and we received a phone call from the bank to notify us of the charges that were suspicious. While I am grateful for the notification I am completely unsatisfied that the customers of First Mid who are the victims of fraud are held responsible for the charges until their fraud investigation is complete. This should be on the shoulder of the bank. This is why banks are trusted with our money, because they are Federally insured against fraud and they can protect your money. Not the case with First Mid! Customers shoulder the burden for them and hold your money ransom for at least a week. That's not protection of money at all. This is the 4th time my First Mid card has been compromised from this area. How many times have my Ally, Capital One, Chase accounts been compromised? Zero. They, unlike First Mid, wouldn't hold me responsible if they had been compromised either. The customer is protected with them.
1 8 years ago (03-01-2018)

Just a couple months ago i started receiving random service charges to one of my accounts. They were never for the same amount any of the months it happened. I called to inquire about the charges and was informed that they were taking $3 a month for not having paperless banking. This was news to me since when i set up my online banking for my accounts i signed them all up to be paperless. Let's also not mention the fact that i haven't been receiving statements in the mail. So after sitting on hold all they could tell me is they could sign me up for paperless banking and there is nothing they could do about the $3 charge. I'm still hung up on the fact that it hasn't been just a $3 charge. It's been my last $1.33 in the account this month and last month it was my last $2.27. The charge always takes my balance down to $0. But whatever i guess I'm just stupid and they were taking $3.
1 8 years ago (21-09-2017)

This place is a joke. There policies are ridiculous and unclear, plus the card member service lady is vary unpleasant. They treat members there with no respect
1 12 years ago (06-05-2014)